Technical Lead

Summary about this job

Detail information about job Technical Lead. Terms and conditions vacancy

The Role

Marlo is Australasia’s leading independent provider of digital enablement solutions and we are currently seeking a highly motivated and passionate Technical Lead – Dev & Operations (Support) to join our operations practice in Melbourne.  You will play a key role in providing our services to new and existing clients. You will work with our global teams and the Service Delivery Manager to ensure the delivery of efficient and effective services.

This role is responsible for high-level technical capability and operational management of the operations team.

Skills and Experience: 

As the successful candidate you will have strong technical experience leading a team in both development and production support. 

• 5+ years commercial IT experience, ideally within Managed Services  
• Experience with microservice architectures.
• Previous experience in the design of API’s.   
• Good understanding and experience in the following technologies
  • API Gateways (especially Axway)
  • Enterprise Service Bus Platforms (ideally JBOSS Fuse)
  • MFT products
  • AWS
  • Java development experience
• Experience with a major Service Management tool and experience in an ITIL based work environment and ideally ITIL Foundations Certification
• Excellent verbal and written communication skills

In addition, the below following behaviours will help you be successful in this role:

• Solutions focused
• Able to build strong, collaborative relationships with internal and external stakeholders
• Can successfully adapt your approach to the changing needs of a dynamic, fast-paced environment
• Able to influence and successfully negotiate with stakeholders to reach an outcome
• Analytical and logical approach to problem solving
• Maintain composure, remaining calm and focused under pressure
• A desire to build the skills of your team

Responsibilities Include:

• Design and development of SOA services
• Prioritisation and management of workload to ensure service level agreements are met and customer satisfaction is achieved
• Apply your development experience and high level technical skills to assist the team to make long term technical improvements to the supported environments
• Reduce support backlogs and improve incident trends over the long term
• Production incident, problem and change management
• Work closely with project and development teams to ensure service operational requirements are understood and implemented

Suitable candidates will be rewarded with a competitive salary package, a great working environment and opportunities to grow your skills and your career.

You must have the right to work in Australia.

About Us

We are committed to providing exceptional service to our clients.

Our approach to continuous improvement keeps us ahead of the industry – we embrace new technologies and approaches early and run a substantial R&D program. We achieve this by providing training and advancement opportunities to all our staff and partnering with many of the world’s leading technology companies.

With offices in Melbourne, Sydney, Rio de Janeiro and Bangkok there are also opportunities for global travel.