1st Line IT Service Desk Support - Residential Construction

Summary about this job

Detail information about job 1st Line IT Service Desk Support - Residential Construction. Terms and conditions vacancy

• 1 month contract !
• Must be immediately available
• Must have relevant construction industry experience

Support includes, but is not limited to logging, assigning, tracking and resolving faults and service requests.  Responsible for the resolution and end-to-end management of reported customer incidents through the IT support process.
 
Key Responsibilities:

Supports the local office through:

• Acting as first level and desktop Help Desk support;
• Managing all aspects of the IT Support incident life-cycle, including end of lease hardware refresh;
• Ensuring that problem escalation process is followed within the pre-defined procedures;
• Documenting and updating technology related instructions and procedures;
• Maintaining a database of historical activities to be used in on-going problem resolution;
• Achieving goals and objectives as determined by office management and the local office IT Team Leader;
• Assisting with the day to day administration of a Windows based network;
• Providing regular reports documenting the progress of the Help Desk function;
• Identifying training issues and preventing problems occurring through analysis of problem trends;
• Investigate ways to reduce Help Desk calls.

Skills, Qualifications and Experience

Technical Skills / Qualifications

This position will suit a graduate or equivalent work experience.  The following list covers desirable skills and experience;
 Strong skill in supporting Windows XP/7, MS Office 2007 - 2012, Outlook and Intel-based hardware;
 Excellent customer service experience;
 University or TAFE qualified;
 Knowledge of  Windows Server and networking concepts
 Competent in NEC PABX and VoIP phone systems
 Knowledge of Engineering software (AutoCAD, REVIT etc) would be advantageous
 Experience in supporting mobile devices, specifically;  iOS, Android and Blackberry
 Understanding of SCCM

Attitude 
 Customer Service - Demonstrate a service-orientated outlook to all dealings with customer / clients.
 Business Needs - Demonstrate a commitment to learn and re-learn the commercial needs of the firm.
 Learning - Demonstrate a commitment to learning and advancement in your chosen area of expertise.


Behaviours
 Excellent communication skills.  Ability to develop and articulate technical concepts for general use Independently and proactively communicates issues, priorities and objectives;
 Exceptional Time management and prioritisation skills;
 Knowledge and experience of working in a professional services environment;
 Sound analytical and problem solving skills;
 Reliable and cooperative team player; displays consideration and respect for others;
 Displays tact, patience and the ability to handle stressful situations;
 Demonstrates competence and character that inspires trust;
 Organized with a strong attention to detail;
 Ability to anticipate, identify and solve critical problems effectively;
 Excellent company culture and team fit

Please send your resume over to me if your above skills fit this profile - Raquel Anderson 0293768200