Service Level Manager | Cyber Program | TSPV Clearance
Service Level Manager will be responsible for ensuring the delivery of ICT services within the Cyber Technical Program
Summary about this job
Programme & Project Management
Company: Kinexus
Location: ACT
Work type: Contract/Temp
Salary: n\a
Phone: +61-8-6456-9241
Fax: +61-8-4156-5872
E-mail: n\a
Site: n\a
Detail information about job Service Level Manager | Cyber Program | TSPV Clearance . Terms and conditions vacancy
Cyber Technical Program (CTP), is responsible for delivering a range of systems and services supporting national cyber defensive capabilities. The CTP has a requirement for a Service Level Manager to help sustain these services. The Service Level Manager will be responsible for ensuring the delivery of ICT services to meet agreed service levels. Additional duties include asset management to ensure the proper accountability of hardware and software assets, including warranties, licenses and related contractual arrangements.
- Must hold an active or inactive TSPV clearance (Any Agency)
- 12 month + 12 month extension
- Part Time Arrangements considered
Skills and Knowledge
- Excellent understanding of Commonwealth procurement processes.
- General understanding of End User License Agreements and warranties and ability to negotiate changes.
Major Responsibilities:
- Monitor and report on service delivery against Service Level Agreements (SLAs).
- As required, establish and maintain service delivery methods/procedures, identify actions to maintain or improve and initiate or report actions.
- Maintain accurate records of hardware assets and manage acquisition, warranty and re-deployment as required.
- Maintain accurate records of software licenses; engage software vendors to negotiate and procure licences; manage license fees and payment schedules as required.
- Collect and collate data to support business in sourcing requirements. Determine scale of requirements and evaluate responses as well as prepare acceptance documentation.
- Work collaboratively with service delivery, management and engineering team members and stakeholders to ensure the successful delivery of project objectives and business outcomes.
Kinexus are the No. 1 defence recognised supplier with a specialisation in the recruitment of mid to senior level professionals who hold Defence or Federal government clearances across the spectrum of technology platforms. Kinexus are recognised as a top 15 Defence SME in Australia and support various major defence projects
To apply online, please click on the appropriate link below and attach your resume as a word document. Alternatively, please contact Ross Webb on 02 9492 7530 quoting the Job Title for this position.
Visit www.kinexus.com.au to view more jobs.