Service Desk Analyst
Leading financial services organisation based on lower north shore
Summary about this job
Help Desk & IT Support
Company: Charterhouse
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-5829-7580
Fax: +61-2-5298-2385
E-mail: n\a
Site: n\a
Detail information about job Service Desk Analyst. Terms and conditions vacancy
About the company
My client are a leading financial services organisation based on the lower North Shore. They are currently recruiting for a Service Desk Analyst to join their IT team on a permanent basis.
About the role
Your main responsibilities will include providing accurate and logging of all incidents /requests via phone and email. You will also be responsible for on-boarding/off-boarding, resolving incidents and requests through to resolution and to agreed SLA's.
About you
In order to be successful in your application for this position you will need to have the following experience:
- 1-2 years Service Desk experience
- Strong desktop support skills (Microsoft 7 and 10, Microsoft Office and desktop hardware
- Knowledge of Pega
- Knowledge of server environments
- Office 365 (Support & administration)
- Excellent customer service skills
- Excellent communication skills
What's in it for you?
This is an exciting opportunity to work for a leading financial services organisation. You will be working within a ICT team where you will be given a lot of autonomy and support when needed. They are offering a competitive salary of up to $75,000 package + Benefits.
What’s next?
In order to apply for this role, please submit your application. You MUST be Australian based and have full working rights. If you have any questions prior to your application please feel free to contact me prior to applications: [email protected] and all applications will be treated as strictly confidential.