Service Desk Engineer
The purpose of this position is to provide phone, remote and in-person technical support to users at all levels of the organisation.
Summary about this job
Help Desk & IT Support
Company: Michael Page Technology
Location: Perth
Work type: Contract/Temp
Salary: Competitcve hourly rate
Phone: +61-3-7270-7636
Fax: +61-2-9907-3552
E-mail: n\a
Site: n\a
Detail information about job Service Desk Engineer. Terms and conditions vacancy
- 6 month contract
- Central Location
The purpose of this position is to provide phone, remote and in-person technical support to users at all levels of the organisation. This will include support of desktop, laptop and smart phone technologies.
Client Details
Our client is a national organisation with offices centrally located. It is focused on delivering outcomes based on values and integrity.
Description
The key duties of this role will include the following:
- Provide front line support for end users across all levels of the business
- Manage hardware, software and application assistance and enquiries
- Analysing, testing, repair and documentation of hardware issues, including but not limited to network, desktop and laptop support, printers and smart phone technology
- Break-fix, troubleshooting and resolution of software issues
- Prioritise and categorise end user request through the ticketing system (heat)
- Maintain service level agreements and provide up to date status and resolution of requests and tickets.
- Dismantle, relocate and setup desktop and associated hardware.
Profile
In order to be considered for the role you must be able to demonstrate the following:
- Excellent customer service ability.
- Confident telephone manner.
- Good communication skills.
- A relevant IT qualification is highly desirable.
- Experience in supporting desktops and servers in a Microsoft environment.
- Sound knowledge of MAC OSX operating systems, iOS and android devices.
Job Offer
This is a 6 month assignment with the possibility of extension and is paying a competitive hourly rate. The organisation is looking for a candidate to be immediately available.
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Ryan Jones on +61 8 9215 9521.