Service Management Operations Manager

Summary about this job

Detail information about job Service Management Operations Manager. Terms and conditions vacancy

• Lead a team of highly skilled technical professionals
• Do interesting and meaningful work every single day!
• Fulfilling environment that respects work life balance and career development

About Us

Kinetic IT has come a long way since opening its doors 20 years ago, growing to become one of Australia’s largest ICT managed service providers with over 1000 staff. With offices in 4 major capitals, we support customers with complex ICT infrastructures, critical data and multi layered environments - and we don’t limit ourselves to a single industry or sector.

It’s safe to say we’re not your typical IT Managed Services Company - we’re privately owned and make looking after our people and culture a priority (which is why we’re recognised as an employer of choice). Every day our people come to Kinetic IT not just to work, but to be challenged, grow, and just say ‘hi’ to their friends. Fulfilling environment that respects work life balance and career development

About the role:

As a service provider we continue to push the boundaries and redefine what it means to offer innovative IT products, tailor-made solutions and exceptional customer service to our customers. These goals are underpinned by our fantastic employees and leaders who make it all possible on a daily basis.

As the Operations Manager, you will lead a small team of professionals who specialise in Development, Application Support, Testing, Business Analysis, Reporting, Training, Architecture and Process Coordination. You will be leading, managing and improving the delivery of a service and be heavily involved in building and maintaining key customer, vendor and supplier relationships. Your interpersonal skills, strategic thinking, problem solving, thought leadership and ability to cultivate key relationships will be important to your success in this position.

Most important will be your ability to integrate with the existing team, lead them through projects and regular application development sprints and nurture the growth of their careers. Your previous experience working in a Service Management environment will allow you to guide the team to navigate their way through operational, tactical, and strategic initiatives.

Sounds like your kind of role? You’ll just need some of the following

• A strong background in people management & leadership of similar teams
• ITIL Certified and have lead teams that have adhered to the best practice
• Exceptional interpersonal and communication skills
• A high level of professionalism and resilience in negotiation and conflict resolution
• Strong organisational & time management skills
• Commitment to continual service improvement and innovation
• ServiceNow knowledge and experience ideal
• Able to see the big picture and the low level details at the same time
• Previous experience in service delivery management, service reporting and governance

Sounds like the role for you? Meet some of our staff at www.kineticit.com.au and if we look like a company you would like to work for please click on the Apply Now button. Registering your details with us gives you the added benefit of being considered not just for the role advertised, but for any other roles (current and future) with Kinetic IT.

If you have any problems with the application form on this ad, you can also send your application directly to [email protected] and quote OCREQ0003735