Level 2 Helpdesk Engineer

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L2 IT engineer required for onsite and offsite support & delivery of Integrated Services Management across ITIL disciplines, service desk plus more.

Summary about this job

Help Desk & IT Support

Company: Technetics Consulting Pty. Ltd.

Location: Melbourne

Work type: Full Time

Salary: n\a

Phone: +61-2-4025-5574

Fax: +61-2-7757-1512

E-mail: n\a

Site:

Detail information about job Level 2 Helpdesk Engineer. Terms and conditions vacancy

  • Supportive team environment
  • Training opportunities
  • Career progression

Overview of the Company

Technetics Pty Ltd is an award winning and leading Managed Services Provider (MSP) to mid and large sized organisations, offering business essential hybrid and cloud-based IT solutions.

Due to demand we have an excellent opportunity for a L2 Helpdesk and Field Engineer to join our friendly team and provide exceptional client support service to our highly valued clients.

 Overview of the Role

You will be required to demonstrate your established technical skills and knowledge, client service and relationship management skills.   You will perform a variety of level 2 IT engineering duties both offsite and onsite to enable the delivery of Integrated Services Management across ITIL disciplines, service desk, incident and problem management, configuration management and change management

Your responsibilities include:

  • Timely resolution of service tickets to meet client Service Level Agreements (SLA's)
  • Remote and onsite maintenance and support of clients' network infrastructure
  • Working with other members of the technical team to resolve technical issues accurately and promptly
  • Reporting of any unhealthy client service trends to the Service Delivery Manager
  • Researching and testing new and upcoming technologies
  • Implementing network changes within client specified change windows
  • Assisting on a range of projects, including internal Technetics' projects, systems and process improvements

Candidate's Credentials

  • Proven experience in an IT Service Delivery/helpdesk team, working within an ITIL framework
  • Understanding of routing and switching protocols
  • Certifications in one or more (CISCO, Microsoft, VMware, WatchGuard, Ruckus, AWS, Azure)
  • Knowledge of Firewall, IPS, QOS  and/or  VPN technologies
  • Knowledge of ConnectWise (PSA) and Kaseya (RMM) preferably
  • Strong interpersonal and customer service management skills
  • IT degree from an Australian University
  • Strong communication skills including clear phone speaking voice
  • Strong client service focus and work ethic, with flexibility to be on call as part of a roster
  • Professional grooming and presentation
  • Australian driver’s license and own vehicle
  • Solutions and improvements focused individual
  • Efficient, flexible, positive person
  • Friendly, open and honest individual

Apply Now

Be a part of our fun office culture where there is never a dull moment. You will be offered ongoing training and development, be recognised and rewarded for results, exceptional service, skills and work ethic.

Apply via attaching your cover letter, CV, and academic transcript outlining your relevant skills and experience.  For further information about our company visit www.technetics.com.au.

 

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