Technical Project Manager

Summary about this job

Detail information about job Technical Project Manager. Terms and conditions vacancy

About the business and the role

Ex Libris is seeking a Technical Project Manager to be based in Adelaide, Australia. 

Ex Libris (a ProQuest Company) is the leading global provider of automation solutions for academic and research libraries. Offering the only comprehensive product suite for electronic, digital, and print materials, Ex Libris provides efficient, user-friendly products that serve the needs of libraries today and will facilitate their transition into the future. Ex Libris maintains an impressive customer base consisting of thousands of sites in more than 90 countries on six continents, including 10 of the top 10 universities around the world. With headquarters in Jerusalem, we have 12 locations globally.

 

Job tasks and responsibilities

As a Technical Project Manager, you will be responsible for:

• Implementing Ex Libris products and services across Asia Pacific (APAC)
• Participate and contributes in process improvement, global initiative, and work standardization across APAC
• Act as overall primary point of contact for the customer project team
• Creates and executes project work plans and revises as appropriate to meet changing requirements
• Manages day-to-day operational aspects of project and scope
• Perform Ex Libris product configuration, based on customer's requirements
• Analyze and troubleshoot customer issues and requests, provide first line support to customers during implementation cycle
• Provide product training to customers, via Web-based or on-site training

Skills and experience

Relevant education:

• B.A./B.S. degree or equivalent qualification or an equivalent combination of education and experience
• Masters' degree in Library Science will be an added advantage

Required professional experience

• At least 2 years' relevant experience is required
• Background in library workflows/standards is strongly preferred
• Customer service experience in a library or other business/technical setting is desirable

Important skills / characteristics:

• Excellent analytical and troubleshooting skills
• Demonstrated ability to manage several complex tasks concurrently and meet deadlines
• Good interpersonal skills; must be a team player
• Excellent oral and written communication skills, including training ability.
• Ability to learn new information quickly and keep up with rapidly changing products and processes
• Technical skills including experience with UNIX, Oracle, HTML, CSS, XML, networking  and authentication protocols are desirable but not essential.