Service Desk Engineer (Casual)

Summary about this job

Detail information about job Service Desk Engineer (Casual). Terms and conditions vacancy

 About Empired:
• With 1,100 professionals across 4 countries, we're a big company with a small feel – we are a welcoming, connected 'family' with a personal approach
• We provide ongoing support and development for your future career growth
• We make sure you are connected to your colleagues with the latest technologies
• Our offices are trendy and modern, with the latest technology and ergonomic equipment
• We have an awesome social calendar – weekly social gatherings, team sports events
• We focus on health and wellbeing, including a flexible Work from Home program, fresh fruit, sporting teams, discounted health insurance and much more!
• We have a fantastic reward and recognition program
• We’re ASX listed -  be rewarded and share in our success with our Employee Share Plans
• We’re a Microsoft Gold Partner!
• With 10+ MVPs you’ll learn and work with the industry's brightest leaders

The Role:
An exciting opportunity has arisen in Empired’s busy Service Desk environment, based in Perth CBD.  As a Service Desk Engineer, you will act as the customer's single point of contact and your primary responsibility will be to log and resolve all IT incidents in accordance with customers SLA's. 

While working on a casual roster you will:
• Provide first and second level call and email resolution support.
• Be available on an on-call basis to assist with busy periods.
• Assist customers with issues relating to our supported software and IT platforms.
• Answer Service Desk phones in a courteous and professional manner.
• Follow documented procedures for the resolution and escalation of all incidents.

We have 2x casual positions available with varying time slots:
• Monday & Tuesday + additional days as required - Whole day 
• Ad hoc rotating hours working on a casual roster 

The Fit:
Our Workplace Services team are a dynamic, high-performing, collaborative team - who enjoy the thrill of meeting and exceeding expectations and take pride in delivering value to our clients.  To fit in with us, you will need to align to these values and be a passionate, motivated, and client-focused Support Engineer. Your can-do attitude will ensure that customer queries, incidents and requests are handled professionally and within the required timeframes.

The Experience:
• 2+ years in a similar IT Support role
• Experience in a high volume customer service center (telephone and email resolution)
• Good knowledge of Microsoft office products and related technology (be able to assist end users)
• Some technical knowledge is desirable but not essential
• Excellent written and verbal communication skills
• Customer focused

If you are ready to apply, that is great! Apply with your CV by clicking the apply button below.