Technical Services Engineer
Bring your systems/network engineering skills, provide Level 3 escalation resolution and ensure high level of customer satisfaction.
Summary about this job
Networks & Systems Administration
Company: Reflex Technology Group
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-2-8640-2056
Fax: +61-3-2385-8584
E-mail: n\a
Site: n\a
Detail information about job Technical Services Engineer. Terms and conditions vacancy
- Champion client excellence by third level technical support
- Work close to home in the eastern suburbs of Melbourne
- Work wth a talented and close-knit team
About RTG
We are an established Australian IT company, having built a brand name for ourselves through the delivery of quality solutions and service to our clients. We are a team that delivers results to our customers with integrity and through innovation and out-of-the-box solutions.
Why join us?
We provide the variety, agility and innovation that comes with a mid-sized company. We offer the experience of working across a range of technologies and client environments. We believe in our people so we encourage and support their career development and continuous improvement. We’re big on integrity and value the relationships with our clients and our employees. We like to challenge the status quo so if you have the same mindset we would definitely like to hear from you!
About this Role
We have an exciting opportunity for a Technical Services Engineer to join our team. Your role is to ensure the stability, availability and performance of ICT systems for our clients. You will champion client excellence through providing third level technical support and resolution to ensure a high level of customer satisfaction and minimal or no impact to client.
Duties & responsibilities:
- Be the escalation point for onsite support staff and provide 3rd level troubleshooting and escalation resolution (onsite or remote) within agreed timeframes and service levels
- Work with the wider team to solve and document the root cause of any problems/incident
- Complete routine and regular maintenance for clients systems and produce monthly maintenance reports for all assigned clients
- Ensure any outages are well planned, timed and communicated
- Communicate effectively with other RTG staff and clients
- Assist in developing/implementing disaster recovery procedures
- Prepare and maintain technical, design and operational documentation
- Be present at client sites as required
About You
You are a client-focused Network/ Systems Engineer with experience within a client focused environment. You also have the following:
- Experience in Systems/Networking Engineering
- Demonstrated technical competency across current infrastructure stack (LAN, WAN, Servers, Storage, Cloud, Firewalls)
- Advanced network skills, with solid experience in a multi-server, virtualized Windows environment, (e.g. 10+servers, 800 users+, Exchange, AD, VMWare or Hyper-V)
- Solid understanding of network technologies (switching, routing, VLAN, WLAN, WAN, VPN)
- Excellent written and verbal communication skills and strong customer focus
- High level of analytical and problem solving skills
- Expertise in technical design and documentation and presenting customer proposals
- MSCE, MSCA, CCNA, CCNP, VCP or other highly regarded
- A passion for technology and staying ahead of the innovation curve
Some Things to Note
Successful candidates will need to undergo National Criminal and Working with Children Checks.
Applicants must be Australian or NZ citizens/permanent residents or hold full working rights to be considered
Most projects are completed over school holiday periods
Only successful candidates will be contacted at this time
Don't miss this opportunity. Apply Now!