Junior IT Support Technician - Devonport

Summary about this job

Detail information about job Junior IT Support Technician - Devonport. Terms and conditions vacancy

activIT systems is a well-established IT services provider with a very rare opportunity to join their stable, growing team in brand new offices in Devonport. With a proactive approach to servicing clients throughout Australia, activIT systems are serious about their high level of service. They make life easier and more efficient for businesses.

Who You Are:

If you describe yourself as a friendly, intelligent team player who is starting to gain some serious ground in their IT Support career, it’s you we are after! You will pride yourself on your outstanding customer service and your natural ability to build rapport with a wide range of people. You will ooze reliability and thrive in a business that puts people first. If the prospect of joining an established business who is set for future growth excites you, read on.

Working within the growing team, you will be exposed to a myriad of technologies, be given opportunities for further growth and be offered a hands-on role where your ability to problem solve will have a huge positive impact on your clients.

Operating within a collaborative team environment, your main objective will be to provide Level 1 Technical Support to clients.

Duties will include;

• Helpdesk – answering emails, phone calls, assisting the technical support team with triage of support requests and scheduling
• Fixing IT problems for clients remotely and on our workbench
• Implementing new computer systems for clients
• Accurately documenting work performed and recording it in the job system
• Liaising with Customers/Clients
• Following our standard operating procedures and “rules of the game”
• Looking out for and supporting your team mates

To be considered for this great role, you will have;

• CompTIA A+ certification or equivalent experience, at minimum.
• A minimum of 1-year commercial IT experience (ideally in the small and medium business realm)
• Have your own reliable vehicle and driver's license
• A confident but friendly phone manner
• A hands-on approach to daily tasks and a willingness to assist other team members
• A proactive approach to solving problems

If you want to be a part of an inclusive team with a bright future and are ready to establish yourself in a long-term role with opportunities, we would love to hear from you.

The SHORTLISTER is not an agency! We manage the application process for clients and ensure EVERY Candidate (you) is given an opportunity of being assessed for the role you are applying for. 
  

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