Digital Solutions Manager

Summary about this job

Detail information about job Digital Solutions Manager. Terms and conditions vacancy

The Digital Solutions Manager is accountable for developing, implementing and managing the customer-focused digital technology vision and roadmap for the Australian Alliance for Data Leadership (AADL) network of associations (Association of Data-Driven Marketing & Advertising , Data Governance Australia, Digital + Technology Collective and The Institute of Analytics Professionals of Australia) to enable the ambition of delivering a future where Australia is recognised globally as a leader in data-enabled business, commerce and innovation. The Digital Solutions Manager is responsible for the engagement with and management of third-party partnerships with regard to digital and technology solutions and platforms.

Key Job Responsibilities

• Develop and implement the customer-related digital technology strategy to support the overarching objectives of AADL's associations and shared services teams
• Develop and manage the digital technology roadmap of AADL's associations
• Spearhead AADL's technology innovation agenda with added ownership of continuous technological improvements to drive resource and process efficiencies
• Manage all websites with the objective to deliver superior customer experiences and commercial success
• Responsible for the delivery of business as usual and ad-hoc website and related technology requests including gathering and planning of project requirements
• Assist in the development of digital marketing initiatives where required including but not limited to the development of new solutions, experiences, templates and landing pages
• Manage digital technology and related budgets including strict cost control
• Manage external suppliers, agencies and developers as required
• Liaise closely with the in-house Database Manager (Salesforce) to ensure seamless integration of platforms and technologies
• Train team members on use technologies as required
• Accountable for the analysis, reporting and technological solutions identification

Knowledge and Experience

• Tertiary qualifications, degree in IT or technology-related
• Strong hands-on knowledge of
  • web-based technologies including CMS & eCommerce (Drupal, Adobe BC, Wordpress), CRM (Salesforce)
  • Email Marketing Platforms along with Marketing Automation and Personalisation Solutions (Watson, Campaign Monitor, Acquia, Acquia Lift, Tealium)
  • HTML, CSS, Javascript, JSON, APIs  
• Expertise in the management and coordination of projects with agile methodologies and focus on scoping, iterative planning, user stories and acceptance criteria writing
• Experience managing developers, system architects, UX specialists, agencies and stakeholders
• Working experience in using Jira or a similar issue and project management solution to track and maintain development and project progress

Skills (conceptual, interpersonal)

• Data- and result-driven innovator with active drive to identify opportunities and champion the solutions development
• Track record of success in delivering data-driven technology and marketing solutions
• Ability to implement new processes and procedures through strong stakeholder management
• Ability to effectively and independently prioritise and manage workload in accordance with business priorities
• Team-player with strong internal and external stakeholder management capabilities to develop long-term business relationships with junior partners and senior leadership
• High level of personal energy to inspire and engage others

Personal Attributes

• Positive, proactive & problem solving mentality
• Strong customer empathy
• Data- and result-driven orientation
• Creative and natural flair for solving complex technology and integration issues
• Ability to work under pressure and meet tight deadlines
• Collaborative, team player with the ability to work independently
• Eager to learn
• Sense of urgency