Support Services Technician

Join our new Technology team expansion

Our Vision is to enable a fully integrated and highly automated business from resource to market. BHP Billiton’s global Technology team  is the coming together of a dedicated, innovative team focused on identifying and implementing new ways of raising standards and improving productivity, safety and environmental impact. We will be first to embrace new technologies such as VR, Drones, automation and everything in between to lead our industry globally.

These roles will be part of our goal to double the size of our Technology team globally. Your diversity of thought and experience will be embraced and you will be empowered to make a real difference across our business.

Reporting to the Supervisor Technology Production Operations, you will be responsible for providing 24x7 operational support to ensure incidents are resolved in accordance with agreed service level agreements (SLA) and maintenance tasks are executed to optimize the technology environment. Your duties will include:

• Executing Technology work ensuring safe systems of work utilising existing tools, operating standards and work management/service management processes to deliver a premium level of support, executing the planned maintenance schedule while minimising any impacts to business continuity.
• Monitor all aspects of network, systems, and infrastructure and provide technical support to resolve issues before it becomes a problem and escalate where necessary.
• Provide 24x7 L1.5 technical support and response to all IROC (Integrated Remote Operations Centre – Our virtual site covering ports, mines, and rail) support queries internal and external, responsible for managing incidents to resolution.
• Execute out of hours changes.
• Execute effective and comprehensive shift handovers and knowledge transfer from “technician to technician” and “technician to shift supervisor” at the beginning and end of each shift to ensure continuity of service and that they are of a professional and high standard.
• Monitor, configure, troubleshoot and support applications, servers, and virtual infrastructure.
• Executes maintenance activities according to the weekly work schedule and unscheduled work as required.
• Updates events and work requests with an accurate scope of work, to support effective planning of work.
• Participates in training as required and as directed by the Supervisor.

You will have demonstrated experience in operational support roles in large organizations, preferably in Mining/Resources. Your infrastructure/network management experience in an IT Operations Centre or operational technology experience in field is highly preferred. You should have familiarity with ServiceNow and SAP, with a strong ability to multi-task in a high-pressure environment. Certification in CCNA and ITIL is preferred.

• You will need to have tertiary qualifications in a STEM subject (Science, Technology, Engineering, Mathematics) or a relevant trade coupled mine site experience.

• Extensive knowledge of Production Systems such as Fleet Management Systems, Citec and Radio.

• Good analytical  problem solving skills and understanding root causes.

• Highly logical thinker and skilled in identifying issues/problems.

• Excellent written, oral and interpersonal communication skills.

• A multi-tasking team player who can also work in a stand-alone capacity.

• Ability to work collaboratively and build relationships at all levels. 

• Broad experience in IT and / or process control in a large and complex outsourced environment.

• Familiarity of work management and ITIL processes.

 
Take the next steps in pioneering your technology career and being a part of our Tech revolution.
For further information check our Technology Revolution page or to immediately apply go to Technology Revolution jobs