L3 Support Technician | Software Packager | Sydney

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Level 3 IT Support, Windows Imaging, Software Packaging and Software Distribution opportunity in a large Blue-Chip Corporate Office!

Summary about this job

Help Desk & IT Support

Company: Information Management Integration (IMI)

Location: Sydney

Work type: Contract/Temp

Salary: n\a

Phone: +61-8-7497-8458

Fax: +61-7-2371-9839

E-mail: n\a

Site:

Detail information about job L3 Support Technician | Software Packager | Sydney. Terms and conditions vacancy

  • Exciting IT Support role in Sydney Blue Chip Corporate Office!
  • Looking for experienced L3 IT Support Technicians
  • Full Time Hours Contract Role with immediate start

 

About the Role

  • Level 3 IT Support, Windows Imaging, Software Packaging and Software Distribution opportunity in a large Blue-Chip Corporate Office
  • Suitable candidates must have extensive IT Support/Help Desk experience
  • Excellent technical background in Windows OS, desktop/laptop, hardware/software and end user support

 

Your Responsibilities

  • Image Building, Software Packaging and Software Distribution
  • Provide onsite L3 IT Support in a corporate environment
  • Must be proficient at working at the direction of remote teams
  • Managing work via ticketing system
  • Tracking, routing and redirecting problems to correct team members
  • Coordinate and follow-up with end users
  • Updating documentation as required such as quick reference guides, support documentation; contribute to common fixes and existing knowledge base

 

Required Experience

  • Must have excellent written & verbal communication skills
  • Ability to deal with corporate staff in a friendly and professional manner over the phone and face to face
  • In depth knowledge of Windows Platform components and processes: Image Build, Software Packaging, Software Distribution, and Tier 3 Support
  • Image Migration skills – Win7 to Win10 Evergreen
  • Knowledge of SMS 2012 Current Branch
  • Knowledge of Install Shield packaging skills preferred
  • Powershell script knowledge
  • Senior level knowledge of overall desktop troubleshooting
  • Network installation/troubleshooting skills will be highly regarded

 

Apply Now!

If you're an enthusiastic candidate and would like the opportunity to join an experienced support team with potential for future growth please submit your CV via Seek (Click the Apply button)

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