IT Helpdesk Support - Level 1 / Level 2
Reporting to the Head of Technology Operations, the primary objective of this role is the provision of an effective and efficient helpdesk service.
Summary about this job
Help Desk & IT Support
Company: mmw3degrees
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-5914-4988
Fax: +61-8-3708-8542
E-mail: n\a
Site: n\a
Detail information about job IT Helpdesk Support - Level 1 / Level 2. Terms and conditions vacancy
- Level 1-2 Helpdesk support
- Professional and friendly team environment
- Opportunity to join leading multichannel agency
About Us
mmw3degrees have been managing Direct Marketing for 21 years for some of the largest brands in Australia. A fresh, long-standing and forward thinking multichannel agency, mmw3degrees’ unique consultative approach ensures exceptional service every time.
About the Role
Reporting to the head of Technology Operations, the primary objective of this role is the provision of an effective and efficient Helpdesk service.
Key Responsibilities:
- Provision of level 1-2 Helpdesk support to our staff across multiple sites
- Being the first point of contact for users via the telephone and attend site visits as required. Ensure requests are lodged onto the system, implement corrective action and follow up escalated issues to ensure a successful resolution is achieved
- Troubleshooting general IT issues, hardware, software and peripherals and provide assistance to users with MS Office
- User Access Management, new system users and equipment configuration
- Management and set up of hardware including desktops, laptops, tablets and printers
- Equipment audits
- Records maintenance
- Assist with IT projects as and when required
- Establishing and maintaining users on Active Directory
- Installing patches on laptops, PC's and tablets and deploying software and antivirus updates
- Monitoring, investigating and reporting back up systems issues; and
- Maintaining strong relationships with a range of key stakeholders including: including local and remote users, senior management and external providers etc.
Technical Knowledge
- Technical understanding and knowledge of Microsoft Windows, Exchange, VMware, Symantec, Desktop hardware/software in networked corporate based environments, peripherals, PC operating systems and a range of application software
- Microsoft Office Suite including 2013
- Windows Server & Active Directory Services on 2003 / 2008 & 2012
- Must have experience in management of Microsoft Exchange 2013 Servers
- Microsoft IIS Web Services 6, 7 and 8
- ASP.NET 3.5, 4.0 and 4.5
- Active Directory - Group Policies Management and Print Services Management
- IBM Servers, SAN and Storage technologies
- Veeam backup and replication
- Symantec Backup Exec 12.5
- Symantec Backup Exec 2012 v-ray
- VMWare 5.x
- Windows 7 and 8
- Secure file transfer services software such as Globalscape, Tumbleweed
- Understanding of Microsoft SQL Server 2008, 2012
- Understanding of business applications, accounting software and ERP systems
- Understanding of Mac Computers an advantage
Required skills:
- Strong oral, written communication and interpersonal skills
- Attention to detail
- Commitment and capacity to deliver quality assistance
- Ability to work independently and as a team member
- Demonstrated depth of technical understanding and knowledge of PC hardware/software in networked corporate based environments, peripherals, PC operating systems and a range of application software.
Interested?
If this sounds like you, and you're looking to join a fun and vibrant team where you can add real value and make a difference, then we want to hear from you. Please send your resume and cover letter by hitting the Apply button.
Please note, the successful candidate will be asked to partake in mandatory police record and ID checks prior to the final offer of employment.
mmw3degrees is an EEO.
No Agencies please.
Permanent Australian residents need only apply for this role.