Service Desk Engineer (level 2)
We are looking for an experienced Level 2 Service Desk Engineer, required for our well established and growing IT Services organisation.
Summary about this job
Help Desk & IT Support
Company: r & g technologies
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-2-5955-4135
Fax: +61-2-9596-9379
E-mail: n\a
Site: n\a
Detail information about job Service Desk Engineer (level 2). Terms and conditions vacancy
- Great Training Incentives and Opportunities
- Great team and company culture
- Backed by an ASX Listed Organisation
ABOUT US
R & G Technologies is a Brisbane based ICT services and consulting firm, who specialises in the delivery of outsourced ICT solutions to businesses on a national scale. Widely considered as one of the leaders in the Queensland based ICT market, our mission is to provide our clients the best possible ICT experience, while heavily focusing on internal culture, celebrating our successes by giving back to the team and having company reward structures and investing in the personal development of our staff.
Recently acquired by an ASX Listed Organisation with a major office in Melbourne CBD, we're currently going through rapid national expansion.
We pride ourselves on being a relationships company first, and a technology business second. As a result of our growth, we are seeking a talented engineer who holds these beliefs sacred to join our Service Desk team as a Level 2 Service Desk Engineer.
THE ROLE
You will be responsible for providing Support to a number of businesses, whilst also participating in proactive monitoring and fixes.
Your daily responsibilities will include:
- Responding to incoming support incidents in a timely manner via the Service Desk.
- Contributing to procedural documentation and knowledge base as required.
- Assisting with monitoring of client servers and providing fixes as required.
- Server maintenance.
- Providing exceptional customer service at all times.
- Phone, remote & onsite (where needed) support
REQUIREMENTS
To be successful in this role you must be comfortable supporting the following technologies and have previous experience with some or all of the following: -
- Windows 2003/2008
- Microsoft SBS
- Microsoft Exchange
- Server 2012
- Active Directory
- Terminal Services/RDP
- All forms of Desktop Support (XP, Vista, Win7, Win8.1, Win10)
- Printers (Setup & Configuration)
- Previous work experience in an IT services company will be very highly regarded!
- Certifications (Microsoft/ITIL) will also be highly regarded!
- Experience with Citrix XenApp/XenCentre highly regarded!
PERSONAL ATTRIBUTES
- Diplomacy: ability to demonstrate patience and understanding
- Flexibility: willingness to go above and beyond
- Maturity and professionalism
- Organisational: time management, prioritise to meet deadlines
- Self-motivating: ability to work independently with minimal supervision
- Ability to work effectively in a team
- Perfectionist: attention to detail
- Customer focused: possessing the desire to give our customers the very best experience
- Positivity and creativity: the ability to look at a difficult situation and develop creative outcomes
If you possess the above experience and qualities which we hold sacred, then apply now. This position is permanent and located within Melbourne CBD.