Journey Experts – Responsible Banking Tribe – Multiple Opportunities

Summary about this job

Detail information about job Journey Experts – Responsible Banking Tribe – Multiple Opportunities. Terms and conditions vacancy

• Be a part of our New Ways of Working Responsible Banking Tribe
• A leadership team that encourages and drives innovation – be supported in making
• Take on a BA role unlike any in the market

• Be a part of our New Ways of Working Responsible Banking Tribe
• A leadership team that encourages and drives innovation – be supported in making a difference
• Take on a BA role unlike any in the market

First, a bit about ANZ.

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

Our purpose is to provide our customers with suitable products and services, lending to them responsibly, and when we get things wrong we fix it for our customers.

• We ensure ANZ’s purpose is reflected in our product portfolio.
• We ensure our customers are provided with the right products that meet their needs, and are using them appropriately.
• We lend to our customers responsibly and constantly strive to improve our lending practices.
• We fix things for our customers when we get it wrong, and we make sure it doesn’t happen again.
• We share the learnings with our Tribes to ensure we design and deliver great products, systems and processes going forward.
• We build out our capabilities to increase the cadence and consistency by which we fix things for our customers when we get it wrong.

As a Business Analyst (Journey Expert), you will be responsible for optimising existing end-to-end customer journeys and improve the customer experience by devising new, innovative solutions, services, products or propositions. 

• A team player – You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission
• The customer’s biggest fan – You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
• Comfortable being uncomfortable – You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
• Continuous improvement junkie – You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
• Committed to your own and other’s growth – You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
• A problem solver – You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
• Risk savvy – You build sustainable solutions that protect customers, stakeholders and the community

What you bring?

First and foremost we are looking for passionate people who are creative and who want to live and breathe new ways of working. From here you will bring;

• An intense passion and curiosity for customers, their needs and wants, putting them at the centre of everything you do.
• Demonstrable BA experience in areas such as; UAT testing, Business Implementation, Change Management, Business Analysis, Project Planning and Business Case development.
• A desire to optimise customer journeys and experiences
• Ability to explore customer needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate
• Interest in and affinity for Technology

Further general information on our opportunities please go to www.anz.com/careers.

“At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.”

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