Technical Support Officer
A technical support 1 month contract with a large government department in Brisbane CBD
Summary about this job
Help Desk & IT Support
Company: Hays Information Technology
Location: Brisbane
Work type: Contract/Temp
Salary: n\a
Phone: +61-8-7380-1390
Fax: +61-7-8767-6155
E-mail: n\a
Site: n\a
Detail information about job Technical Support Officer. Terms and conditions vacancy
- ASAP Start, 1 month contract - CBD location in new offices
- Exposure to advanced technology and systems
- Contact Paige Camden 0732433044
A technical support 1 month contract with a large government department in Brisbane CBD
Your new company
Large government department based in the CBD - you need to deliver high quality technical support to government and external customers for many of this department’s land and spatial systems and services. The key projects in the next 6 months include supporting the decommissioning of the electronic timesheet system and implementation of a new call logging system.
Your new role
You'll need to provide technical support for a range of land and spatial external and internal systems and
services.
• Act as first point of contact for enquiries logging problems, requests and questions.
• Undertake initial assessments by following the wiki knowledge base and procedures and utilising
your knowledge of land and spatial systems and services.
• Wherever possible educate the customer with the objective of resolving the customers’ request
and reducing recurring calls.
• Share learnings with the group and provide input to the knowledge base (wiki).
• Liaise with customers and branch team members to provide status updates and feedback.
• Contribute to the daily conversation around business improvement.
What you'll need to succeed
You need to show familiarity and confidence in use of core office software applications and
technology used in their role.
• Willing to learn and take up new learning opportunities.
• Actively seeks out information and advice to overcome problems.
• Interprets customer needs accurately in providing quality customer service.
• Works well with others and demonstrates an understanding of how their work impacts others.
• Aims to provide best service possible for clients and key stakeholders.
What you'll get in return
Exposure to advanced technology in a CBD location.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.