EMR Services Manager

Summary about this job

Detail information about job EMR Services Manager. Terms and conditions vacancy

Austin Hospital
Permanent Full Time

Austin Health is the major provider of tertiary health services, health professional education and research across 3 campuses in the northeast of Melbourne and state-wide. Austin Health is world-renowned for its research and specialist work in cancer, liver transplantation, spinal cord injuries, neurology, endocrinology, mental health and rehabilitation.  Austin Health's core patient Electronic Medical Record (EMR) application is the Cerner Millennium application.

An exciting opportunity currently exists for an enthusiastic and highly experienced EMR Services Manager to join our EMR and Information Services Department.

The Austin Health EMR and Information Services Department is responsible for delivering applications to our customers which are intuitive and simple to use.  We deliver strategic plans, thought leadership, education, training, customer assistance and customer support to make sure that all information systems improve work practices and help the hospital to deliver safe, efficient, effective, patient centred care.

The department provides a wide range of information and communication technology services to the hospital.   Information and communication technology services are grouped into the following functional streams:

• Support Services
• EMR Services
• Application, Integration and Training Services
• Technical Services
• Strategy, Engagement and Project Services

The IC&T environment includes business critical clinical and business information systems and multi-campus data and telecommunications networks. It supports over 8,000 staff, 5,000+ computers, 200+ applications, 300+ Microsoft Windows and Unix servers, multiple database products, and more than 11,000 telecommunication devices (telephone handsets, pagers, mobile phones, tablet devices etc.).

Business-critical information systems (24 hours a day, 7 days a week) support hospital staff and patients in Emergency, Theatres, ICU, Radiology, Pathology and other clinical units, as well as nursing and hotel services (beds, meals, etc.) for about 800 inpatients and an average of 700 outpatients treated each day. Loss of access to computer services may compromise patient treatment and can significantly reduce patient throughput. Payroll, nurse rosters, building administration, supply logistics and telecommunications add to the complexity and criticality of the information technology network.

Details of position

The EMR Services Manager position exists to ensure that the Cerner Millenium application is managed to design, implement and support clinical workflows which deliver safe and effective patient care and which are integrated with other hospital EMR systems and work practices.   

The EMR Services Manager will have overall responsibility for managing all project and Business as Usual (BAU) processes and controls including engagement and consultation with clinical and administrative customers, documentation of requests for changes, testing and release of changes and documentation and management of risks and issues.

Key responsibilities are to:

• Manage all project and Business as Usual controls including engaging with key clinical and administrative customers, documenting their requirements, testing changes and managing release of enhancements into the production system and documenting and managing risks and issues.
• Coordinate the enhancement request process, the Statewide releases and local build releases and coordinate testing and sign off processes within specified timelines. 
• Provide effective management of all relationships related to the processes listed above, including with Cerner, Health Technology Services, other Health services and key stakeholders within Austin Health.
• Ensure effective business processes are in place, and are implemented consistently, to support the Business as Usual activities
• Ensure Austin Health has a safe and robust clinical system that supports clinical workflows and decision support. 

To be successful in this role you must be able to take specialist advice and guidance about clinical matters from the highly respected subject matter experts in your team while guiding, directing and supporting the allocation of team resources in line with organisational needs in a complex operational and funding environment where outcomes impact lives.

You will:

• be a highly motivated and self-directed individual
• have demonstrated skills managing relationships with customers, internal stakeholders, and external service providers
• display a commitment to Austin Health values
• be able to effectively prioritize and execute tasks in a high-pressure environment
• have sound verbal and written communication skills, the ability to communicate with all levels of the organisation and excellent presentation capabilities
• have highly developed analytical and excellent conceptual abilities with good problem-solving skills based on appropriate questioning
• have proven experience managing a small team of business analysts and application developers in an agile environment
• be able to demonstrate the ability to build and maintain a cohesive team which regularly delivers exceptional value to your clients.

Your qualifications and previous experience will include the successful management and delivery of significant projects to design, implement and enhance enterprise applications.

Other experience and skills which are desirable but not essential include:

• Experience within a public hospital or other health setting
• Qualifications in Project Management and, or Change Management
• Qualifications in Health Management
• Tertiary qualifications in a health profession

Work with us! Your reward is to work in a collaborative environment which will provide you with opportunities for ongoing training and development. Your benefits will include salary packaging, and employee assistance program.

All appointments are made subject to a satisfactory National Police Check conducted by Austin Health and if required, a Working with Children Check.

Austin Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.

Enquiries: Alan Pritchard
Ph: (03) 9496 3398
Applications Close: 16/08/2018

To view the position description or submit your application please click the 'Apply Now' button below.