Helpdesk Support
Join our leading NFP organisation delivering primary health care services to Aboriginal & Torres Strait Islander communities across South East QLD
Summary about this job
Help Desk & IT Support
Company: Institute for Urban Indigenous Health
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-3-9302-7550
Fax: +61-7-3387-2825
E-mail: n\a
Site: n\a
Detail information about job Helpdesk Support. Terms and conditions vacancy
What do we do?
The Institute for Urban Indigenous Health (IUIH) was established to provide a coordinated and integrated approach to the planning, development and delivery of primary health care services to Aboriginal and Torres Strait Islander populations within the South East Qld Region. The IUIH is a lead agency working in partnership with key stakeholders to support the effective implementation of the Council of Australian Governments ‘Closing the Gap’ initiatives.
- Join this dynamic organization and drive your career forward
- Competitive Salary Package arrangements are available
This role: Reporting to the ICT Manager you will support IUIH’s ICT infrastructure by providing 1st level ICT support, answering help desk telephones and responding to customer emails to ensure customer service expectations are met. You will identify, evaluate, and prioritize customer problems and resolve appropriately escalating issues timely to the senior technicians.
The position will be responsible for:
- Provide 1st level support for Microsoft based infrastructure
- Attend to client's queries, lodge them in the system and follow through ensuring its resolution
- Continuously filter the help desk and promptly attend to jobs lodged.
- Gather and analyse information about user's issues and trouble-shoot before escalating to next level
- Organise installation/configuration, operation, and maintenance to Windows based IT systems, hardware and software across a range of our clients
- Providing technical support and advice to our customers
- Work collectively with all customers and staff on projects and support requests
- Creating, updating and maintaining user documentation
- Contributing to the continual service improvement of our services
- One to two years’ experience in Help Desk/Desktop support role
- Qualification in IT or related field
- Previous experience in IT support in the healthcare space is preferable
- Desire to learn and develop
- Strong verbal and written communication skills
- Excellent customer service skills and a desire to help people
- Effective time management whilst working within a busy environment
- Strong problem-solving skills and attention to detail
In return, you will be rewarded with the opportunity to develop your career within this organisation that truly values its people.
Enquiries regarding the position can be directed to:
Perri Dowdell via email on [email protected]
Applications (Resume and brief Covering Letter) must be submitted via Seek
APPLICATIONS CLOSE – Friday 3 August 2018