IT Customer Service Team Lead
Leading Organisation is looking for a talented Service Desk Lead to work towards raising the standards in a Customer Focused environment | Permanent
Summary about this job
Help Desk & IT Support
Company: Rowben Consulting - Integrity | Quality | Commitment
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-8302-3423
Fax: +61-3-8744-1952
E-mail: n\a
Site: n\a
Detail information about job IT Customer Service Team Lead. Terms and conditions vacancy
- Leading Australian Organisation
- Service Desk Leadership
- 5000+ End Users
Our client is a leading provider of Healthcare services across Australia. Due to continued growth, they now require an Service Desk Lead to join their talented Service Delivery Team.
Responsibilities:
The is a critical service delivery role that is responsible for managing a national team of technical service coordinators. This will involve providing regular leadership, mentoring and coaching to all team members in order to actively ensure that SLA’s are achieved.
Key Requirements:
- Over 5 years of leadership experience within a 5000+ seat environment
- Demonstrated experience shaping and managing teams to provide a high level of service
- Skills in Windows Operating Systems, Server 2012, Exchange and Active Directory
- Strong understanding of ITIL and Service Management practice
- Previous experience managing technology vendors and outsourcing partners
- Strong communications and interpersonal skills
The organisation offers a collaborative environment where you will lead project and BAU support requirements. Additionally, this role will provide extensive executive level engagement with the ability to shape service delivery strategy and optimise the capability.
Rowben Consulting Information Technology specialise in IT positions. If you are interested in this role, or any IT related opportunities, please apply or contact Alexandra Jessop for a confidential discussion on (03) 8320 7588.
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