Office 365 Support Officer

Summary about this job

Detail information about job Office 365 Support Officer. Terms and conditions vacancy

• NSW Public Sector
• CBD Location
• Immediate Start

Our NSW Government client are currently seeking an Office 365 Support Officer for an opportunity in Sydney CBD. 

• Immediate Start
• CBD Location
• 3 Month Contract Initially with Possibility of Extension

Key Responsibilities:

• Development and maintenance of SharePoint sites
• Produce documentation to support use of SharePoint and knowledge transfer to Information Management team. 
• Manage the Security aspect and relevant policies for information held in the Cloud. 
• Microsoft Office 2016 / Office 365 troubleshooting 
• Remote user MSOffice troubleshooting & assistance 
• Advanced analysis, help and support in SharePoint, Steams, OneDrive, etc. 
• Helpdesk liaison 
• Coordinating issue response plans and driving resolutions, including user roll-backs and re-migrations 
• Establishment of FAQ’s, quick reference guides and cheat sheets for both the project team and users 
• Escalation and tracking of all issues, maintenance of issue register, including an accurate representation of all record of assets, issues and resolution action 
• Work with change management teams to facilitate end user adoption 

To be successful, you will need:

• Financial Services and Government experience highly regarded 
• Strong knowledge of modern cloud productivity technologies i.e. O365, SharePoint, Office 2016 
• Able to produce documentation for non-technical audiences in a business language 
• Recent experience assisting business units rolling out of new systems and procedures 
• Ability to work in a complex environment with short delivery time frames 
• Sound customer engagement, stakeholder management and communication skills 
• Clear understanding of technology and change management 

If you have the above experience and would like to apply, please send an updated resume to Gemma Bilboe at [email protected]