Service Desk Analyst
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Join a leading media organisation, a helpdesk position working in a small team of 7 supporting a large group of users.
Summary about this job
Help Desk & IT Support
Company: FIRESOFT Consulting
Location: Sydney
Work type: Full Time
Salary: $60k - $65k p.a. + super + ongoing training
Phone: +61-3-3970-7682
Fax: +61-8-7747-3026
E-mail: n\a
Site: n\a
Detail information about job Service Desk Analyst . Terms and conditions vacancy
- $65,000+Super
- CBD Location
Great opportunity to work for a leading media organisation. This is a newly created position working in a small team of 7 supporting a large group of users.
Due to continued growth they are seeking a full-time IT Helpdesk Support team member to join its expanding Sydney IT team.
Responsibilities
- Providing a high level of 1st and 2nd level technical support via telephone, email and face-to-face to over 250+ users
- Ensuring all helpdesk requests are completed efficiently
- Setup, maintain and support client desktop workstations/laptops (software/hardware)
- Support of Microsoft products such as Microsoft Office 2007, 2010 & 365
- Active Directory management and Windows networking
- Maintenance of printers and other peripheral equipment
- Support of non-computer related equipment and hardware such as PABX, telephony systems, faxes, audio-visual equipment, monitor units, photocopiers
To be successful in this position you will have:
- Minimum of 6 months and Max 5 yrs experience in a similar Helpdesk/Desktop Support role with 100+ users in a corporate environment
- Excellent customer service ethic with a focus on providing a high level of service
- Relevant industry qualifications in IT (Tertiary/Microsoft certifications)
- Active Directory (Management, creation, groups, exchange, permissions)
- Demonstrated knowledge of networking; TCP/IP, DNS, DHCP, Windows Server
- Sound knowledge and experience of Microsoft products, namely Office 2007, 2010 & 365
- Strong research and troubleshooting ability
- Excellent verbal and written communication skills
Send your CV in for an immediate interview
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