Service Desk Analyst

All vacancies of AustraliaInformation & Communication TechnologyService Desk Analyst

Join a leading media organisation, a helpdesk position working in a small team of 7 supporting a large group of users.

Summary about this job

Help Desk & IT Support

Company: FIRESOFT Consulting

Location: Sydney

Work type: Full Time

Salary: $60k - $65k p.a. + super + ongoing training

Phone: +61-3-3970-7682

Fax: +61-8-7747-3026

E-mail: n\a

Site:

Detail information about job Service Desk Analyst . Terms and conditions vacancy

  • $65,000+Super
  • CBD Location

Great opportunity to work for a leading media organisation. This is a newly created position working in a small team of 7 supporting a large group of users.
Due to continued growth they are seeking a full-time IT Helpdesk Support team member to join its expanding Sydney IT team.

Responsibilities

  • Providing a high level of 1st and 2nd level technical support via telephone, email and face-to-face to over 250+ users
  • Ensuring all helpdesk requests are completed efficiently
  • Setup, maintain and support client desktop workstations/laptops (software/hardware)
  • Support of Microsoft products such as Microsoft Office 2007, 2010 & 365
  • Active Directory management and Windows networking
  • Maintenance of printers and other peripheral equipment
  • Support of non-computer related equipment and hardware such as PABX, telephony systems, faxes, audio-visual equipment, monitor units, photocopiers


To be successful in this position you will have:

  • Minimum of 6 months and Max 5 yrs experience in a similar Helpdesk/Desktop Support role with 100+ users in a corporate environment
  • Excellent customer service ethic with a focus on providing a high level of service
  • Relevant industry qualifications in IT (Tertiary/Microsoft certifications)
  • Active Directory (Management, creation, groups, exchange, permissions)
  • Demonstrated knowledge of networking; TCP/IP, DNS, DHCP, Windows Server
  • Sound knowledge and experience of Microsoft products, namely Office 2007, 2010 & 365
  • Strong research and troubleshooting ability
  • Excellent verbal and written communication skills


Send your CV in for an immediate interview

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