Solutions Specialist

Summary about this job

Detail information about job Solutions Specialist. Terms and conditions vacancy

Our Company

At Ricoh, we understand that being first to market also means being first in quality, reliability and performance. This is what makes us a leader in our industry. We do this by working with our clients to create innovative, unique and tailored environmentally friendly sustainable solutions and services that truly deliver business efficiencies and simplify the life and work of our customers. We are dedicated to environmental management, and our strong community focus and culture of volunteering to society are an integral way of life at Ricoh. We could not enjoy our success without our passionate and committed employees and we want you to join us as we strive for continued excellence in all that we do.

Roles & Responsibilities

• Provide technical and business automation pre-sales , with professionally designed and delivered presentations, product demonstrations and high level designs that clearly communicate the client’s technical and functional requirements; manage client and sales expectations; ensure product suitability and positioning; and set SMART solution success criteria.
• Professionally deliver or have input into relevant documentation for proposals, such as: High Level Design, Scope of Work, Requirement Specification, Functional and Technical Design, Proposals and tender responses.
• Charging for Professional Services time utilised delivering billable consulting by engaging the necessary parts of the business.
• Drive increased revenue for other Ricoh departments such as IT Services by ensuring that these products and services are presented to the customer as part of our offer maintain technical competency in Ricoh business solutions in primary and secondary specialisations.  Compliment and support the Professional Services teams across the country and proactively contribute to their professional development. Assist national initiatives such as Digital Automation / Digital Transformation and PS in identification of opportunities for solutions, services and positioning of the Ricoh brand as an ICT Services, Content Management and Business Automation provider. 

Candidate Criteria

As a suitable candidate, you will have:

• Excellent interpersonal skills and experience within the team and with clients
• Ability to explain technical concepts at a level your audience can understand
• “Can do” positive attitude.
•  Excellent written and verbal communication skills – within the team and with clients
• Strong Client Focus providing quality service
• Professional attitude
• Professional in appearance and presentation
• Ability to manage time and prioritise activities
• Previous experience in a similar role and/or organisation
• Strong skills in designing and implementing solutions
• Keeping abreast of industry trends

Benefits To You 

In return for your contribution to our success we offer a range of benefits including a competitive salary, recognition programs, a variety of learning and development opportunities, income protection, and discounted memberships to name just a few.