Technical Analyst
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Summary about this job
Telecommunications
Company: Optus
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-7999-1650
Fax: +61-8-9406-7446
E-mail: n\a
Site: n\a
Detail information about job Technical Analyst. Terms and conditions vacancy
- Be part of a global organisation and drive business performance
- Collaborative working environment
- Convenient location
About the role - Are you ready?
We are currently seeking talented Cloud & Storage Support, who will be responsible for driving operational ownership of the services that are being offered to Optus Business customers in the form of Managed Cloud & Storage Services.
Reporting to the Team Leader within Tier 1 Systems & Storage, your responsibilities will include resolving incidents and providing operational support for the following technologies: Server hardware, Server operating systems (Windows, Unix and/or Linux), Virtualization & SAN technologies, Application support (AD, SQL, Citrix) and Cloud infrastructure.
This role interacts and works with Optus Business’ managed customers to complete operational and project work, ensuring that the client’s needs are being met and assisting our clients in getting the most effective use of their Information Technology environment. If you're looking to start a fantastic career path, then this opportunity should interest you. We're a great place to work and the team is really focussed on achieving the best outcomes for both the customer and our business.
It's a fantastic opportunity within one of Australia's most loved ICT and telecommunication brands.
What does success look like?
Before you call/apply please be aware that this role involves work for the Australian Government and will potentially have access to classified information/resources. As such, a security clearance is required and therefore it is a requirement that the successful candidate be an Australian Citizen.
You’ll probably have:
- Excellent customer service and communication skills
- Operational support on server, workstation or storage technologies knowledge
- Demonstrated experience/knowledge of ITIL practices and complex case management systems (e.g. HP SM 7 or ITSM)
- Experience in supporting technologies, such as; Server or workstation hardware (HP, Dell, Sun, etc.),
- Demonstrated knowledge of VMWare ESX, Windows server or workstation operating system, Unix (Solaris, HP-UX) and/or Linux (RedHat, Ubuntu) operating system, Data backup systems (BackupExec, CommVault, etc.), Active Directory, Exchange, SQL, Citrix XenApp, Cisco Unified Computing System
- Demonstrated knowledge with storage arrays (e.g. NetApp, TAC2 [Symmetrix VMAX, Clariion] or HDS)
This role would suit a recent graduate within this space.
You're a driven individual with a strong focus within the industry. You will embody both Optus and our client’s vision, values and corporate ethos all in one package!
The team operates on a 24/7 rotating roster; Optus recognises the importance of attracting and retaining the best people, so we offer innovative salary packages and benefits, including sales, service and performance awards. You will be working at our state-of-the-art Campus in Macquarie Park, walking distance from numerous bus and train services, including Optus’ own employee transport options.
If this sounds like you, then we’ll be excited about seeing your application.
Optus believes in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.
Heads Up!
Due to the fast paced nature of our business, vacancy close dates may change, so make sure you apply today!