Support Engineer - Level 1
Supporting the implementation of Sailpoint Identity Access Manager. 4 weeks contract in Melbourne CBD.
Summary about this job
Help Desk & IT Support
Company: Dimension Data
Location: Melbourne
Work type: Contract/Temp
Salary: n\a
Phone: +61-8-2884-2090
Fax: +61-3-3376-7253
E-mail: n\a
Site: n\a
Detail information about job Support Engineer - Level 1 . Terms and conditions vacancy
Do you believe you can do anything? Then we’re here to help you do it.
If you have a desire to succeed and drive your own career, Dimension Data offers you the opportunity to make that happen.
We’re positioned to lead the change in the biggest transformation that the IT industry has seen in decades — and we need your talent, skill, and ambitious ideas. As a Global Top Employer to over 31,000 great people in more than 57 countries, you’ll be working with talented teams across the world. You’ll be doing great things for our clients and helping them achieve their business ambitions.
We are seeking a Level 1 Support Engineer to be the first point of contact for all IT systems and applications support for one of our major clients. Joining us on an initial 4 weeks contract and based in Melbourne CBD, this role will see you:
- Receiving, validating and logging client requests
- tracks requests and determines current activity on it. Use this information to update task details and to provide regular updates to clients
- Ensure the swift resolution of faults. Ensure that the user and/or client are kept updated on the progress in relation to the resolution of the fault
- Interact with necessary internal stakeholders
- Be responsible for managing requests through to resolution within the service level agreement conditions by co-ordinating product requests and liaising with relevant business colleagues to ensure resolution
- Provide remote as well as face to face support
To be successful in this role you will need to meet the following criteria:
- Helpdesk Support Experience in an IT Environment
- L1&2 technical support experience within a predominantly Microsoft desktop and server operating system based environment
- Excellent communication skills both written and verbal
- Sound practical experience in maintaining desktop computing environments, including; PCs, printers, scanners and peripherals
We look for people with a client centric, consultative approach. We want team players. We care about our clients, our colleagues, and the environment and we want you to do the same.
In return for your skills and your commitment to our values, you will be exposed to industry leading technology, projects and expertise. You’ll have the support of specialist colleagues across Australia and the globe. And unique in the contracting market, you’ll be charged no payroll administration fees, and have access to discounted training and certifications via Dimension Data Learning Solutions.
Join our growing global team and accelerate your career with Dimension Data. Apply today!
Diversity in Dimension Data
Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.
To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact James Lee on 1800 456 122. Please quote our job reference number: 371729.