Desktop Support Engineer

Summary about this job

Detail information about job Desktop Support Engineer. Terms and conditions vacancy

About us:
Blue Connections is a provider of best-in-class IT solutions, managed services, product and cloud solutions that is celebrating 21 years of operation.

We have many Tier 1 industry partnerships, accreditations and certifications which include; Lenovo, HP, HPE Cisco, Microsoft, Palo Alto Networks and Fortinet.
 

You will be joining a vibrant company with an exceptional company culture that is experiencing a rapid stage of growth. Our head office is in the South East of Melbourne.
 

Success Criteria:

The successful candidate will provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.

You will be computer-savvy and enjoy supporting end users you will have a problem-solving attitude and with the ability to give clear technical instructions. You will be familiar with remote troubleshooting techniques and technologies.

Essentially, we are looking for smart people to provide prompt and accurate customer service. This is the perfect opportunity for someone with experience and enthusiasm to join an established, successful and growing business.

Skills you will need:

Technologies:

• Perform a wide variety of Level 1-2 support across many technologies.
• Good knowledge in working and supporting windows operating systems (XP,7,8&10)
• Good knowledge Microsoft office suites (2003,07,10,13,16 & Office365)
• Mostly desktop and application support within Microsoft AD and Exchange environments

-Providing permissions for mailboxes / calendars

-Create/Disable AD Accounts

-Providing network drive permissions

-Updating DL

• Some knowledge of Windows Server and Exchange. (2003/2008/2010/2012)
• An understanding of backup systems and software.
• Exposure to using SCCM
• Supporting iOS & Android devices
• Supporting various manufacturer types or desktops, laptops, printers, workstations etc.
• Installation and configuration of BAU software’s based on company’s supporting guidelines
• An understanding of ITIL and customer service principles would be highly regarded.
• Excellent written and spoken English, with a great phone manner.
• Great attention to detail and time management skills.
• Fast and accurate keyboard skills, with proper spelling and grammar.
• Occasional project team work to deploy solutions for customers.
• Work with highly experienced Solutions Architects to maintain best practice environments.
• Experience in providing remote assistance via windows remote assistant or remote support tools.

Desired:

• Experience working with an IT outsourcer or service provider
• Experience with Connectwise Manage, ConnectWise Automate (Labtech)

Responsibilities:

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customise desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals

You will be working in a dynamic Solution Services and Managed Services environment with a progressive customer service culture, and receive ongoing training and development.

To apply, please forward a current resume.

Please note – only short-listed applicants will be contacted.