IT Help Desk & IT Support

Summary about this job

Detail information about job IT Help Desk & IT Support. Terms and conditions vacancy

• CBD Location
• Contract Role
• Level 1 Support

The Role

Our client is seeking an enthusiastic, passionate IT Service Desk Analyst who is looking to grow and pursue a career in the IT industry.

The IT Service Desk Analyst is responsible for providing hardware and software IT support and is the first point of contact for all IT related queries. Other duties include the management of IT assets and providing user training as required.

Key responsibilities include:

• Responding to user enquiries according to service desk procedures within set Service Level Agreements (SLAs).
• Providing level 1 support, identifying issues which require more complex support and ensuring their timely escalation.
• Performing Active Directory user maintenance activities such as the creation/ deletion of accounts and permission changes as required.
• Providing basic training to customers during the issue resolution process.

Experience Required 

In order to be successful in your application, our client is looking for candidates who can demonstrate the following skills:

• SOE image deployment and configuration using SCCM
• Strong customer service focus and a desire to help others
• Proven troubleshooting & problem-solving skills
• The ability to communicate effectively and appropriately
• Tertiary qualifications and industry/vendor qualification (e.g. ITIL) will be viewed very favourably. 

This role will involve working some unsocial hours based on a shift roster.

To Apply, email [email protected] or [email protected] or click Apply Now. You will need to have working rights within Australia to be considered for this position.