IT Help Desk Consultant

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If you've had prior Level 1 or Level 2 experience and are looking to join a fast growing company with room for growth - Read inside for details!

Summary about this job

Help Desk & IT Support

Company: Chozen Human Resources

Location: Sydney

Work type: Full Time

Salary: Up to $75K + Super - Commensurate with experience!

Phone: +61-3-3228-3009

Fax: +61-3-8603-2596

E-mail: n\a

Site:

Detail information about job IT Help Desk Consultant. Terms and conditions vacancy

  • Level 1 or Level 2 experience will be highly adventageous!
  • Exponentially growing organisation with fantastic training provided!
  • Provide software and product support to internal staff and clients!

***Note*** Applicants are encouraged to apply directly to [email protected] (not via the apply tab below).

Located in Alexandria, within a short walk to trains and buses, we are looking for first and second level helpdesk support engineers to provide great customer service and technical support to our service technicians and clients.

Key responsibilities:

  • Providing technical phone support to customers and field service technicians
  • Managing and escalating support calls and emails
  • Providing clear concise feedback when identifying, logging and escalating technical faults
  • Preparing and testing products prior to installations
  • Product testing prior to software updates 

You will possess:

  • Previous experience with online systems 
  • The ability to be trained to support a bespoke integrated system comprising of Android and iOS apps, web servers and databases
  • At least 1 years prior experience in a similar role
  • A strong command over the English language
  • Knowledge of the importance of following prescribed workflows and processes

Salaries are commensurate (Up to $75,000 + Super) with experience, so please let us know if you are applying for the 1’st or 2’nd level role!

Apply directly to [email protected] (not via the apply below tab).

 

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