IT SERVICE DESK OFFICER

Summary about this job

Detail information about job IT SERVICE DESK OFFICER. Terms and conditions vacancy

• Join a global company that values innovative ideas and flexible work practices
• IT Service Desk Officer guru wanted to join our Information, Management and Technology team
• Williamstown, Victoria OR Edinburgh Parks, South Australia location

BAE Systems Australia's core values of Trusted, Innovative and Bold underpin everything that we do. We are a global Defence and security company with wide-ranging products and services to support and protect Australia's Defence forces, as well as advanced electronics, security, information technology, and support services.  The Information, Management and Technology (IM&T) team is integral to the delivery of this work.

We are seeking to appoint a committed IT Service Desk Officer to join our Information, Management and Technology (IM&T) team and the position can be situated at either our Williamstown, Victoria location or our Edinburgh Parks, South Australia location. This key role will report to the Service Desk Lead and will be offered on a permanent and full time basis.

As an IT Service Desk Officer, you will:

• Provide front line services to staff including monitoring resolution activity and keeping customers appraised of progress towards service resolution
• Receive and handle requests for support, following agreed procedures and within Service Level Agreement (SLA) guidelines
• Liaise with IM&T staff and customers at all levels in order to provide a high level of customer service
• Contribute to timely responses and recommendations on support requests and continuous improvement strategies to customer problems and queries to deliver a high level of customer service and reduce lifecycle processes
• Troubleshoot and provide information to enable resolution on support requests and promptly allocate unresolved calls
• Effectively handle incident reports, prioritising where necessary
• Deliver communications relating to service delivery issues to the business or customer
• Install and configure desktop hardware and software in a network environment
• Create and maintain support process instructions and support documentation
• Assist with hardware loan pool and ad hoc IM&T projects   

As an ideal applicant you will have:

• A passion for working in IM&T and a keen eye for innovation
• A diploma level qualification in Computer Science/Information Systems or related discipline or previous experience supporting a Windiows environment
• Knowledge and experience in supporting Microsoft Windows desktop applications, Microsoft Windows 7 and 10 operating systems in a network environment and support call stack management
• Strong communication and customer services skills coupled with the ability to work autonomously and collaboratively in a team environment
• The ability to monitor, manage and prioritise work load and competing tasks

Whilst not essential, experience supporting telecommunication infrastructure will be highly regarded.

As Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain appropriate clearance.

International Traffic in Arms Regulations (ITAR) are applicable and as such, your nationality may be a factor in determining your suitability for this role.

Applications should be addressed to:  Kon Yiannikopoulos, Recruitment Specialist.  Please ensure you attach a current resume and copy of your relevant qualification(s) to your application. A cover letter is preferred.

At BAE Systems, we have a strong safety, health and environmental culture; employee safety and well-being is a top priority. We also maintain a genuine commitment to diversity and inclusion and to training and development, offer competitive benefits and enjoy a family friendly work place with flexible work practices.

Aboriginal and Torres Strait Islander people are encouraged to apply.

To learn about other employment opportunities at BAE Systems, please visit: BAE Systems Careers Australia

BAE Systems Australia employees are encouraged to refer others for employment in line with the conditions of the Employee Referral Scheme.

Further information regarding clearances is available at: https://careers.au.baesystems.com/opportunity.html