ICT Customer Support Officer in Sydney, NSW
Full time position for a skilled and experienced ICT Customer Support Officer Salary-$64,000
Summary about this job
Help Desk & IT Support
Company: AMEC
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-6772-5701
Fax: +61-8-4298-9286
E-mail: n\a
Site: n\a
Detail information about job ICT Customer Support Officer in Sydney, NSW. Terms and conditions vacancy
Our client, specialised in providing managed IT support services, web services, Apps design and testing, network designing and Internet Security services, is looking to fill a full time position for a skilled and experienced ICT Customer Support Officer to join its dynamic team.
Minimum Requirements:
3+ years' experience in a similar role, and/ or either a Diploma or higher qualification in the relevant field. If you are a reliable, self-motivated, highly organised person with a positive attitude then this role is for you.
In this role your main responsibilities include:
- Provide technical advice and support to users of software and hardware
- Facilitate the efficient, effective and timely delivery or restoration of information technology services
- Answer IT related queries from customers via phone or other means
- Provide assistance and technical support to computer & network users in relation to setting up, networking, installation & update of computer hardware and software
- Troubleshoot and resolve problems of hardware or software
- Make sure the efficient use of applications and equipment
- Resolving incidents and fulfilling service requests within agreed timeframes.
- Participate in the ongoing delivery and support of corporate owned hardware including laptops, tablets and smartphone fleet.
To be considered for this role you must have;
- excellent troubleshooting skills and a strong aptitude for working through technical challenges independently
- excellent technical and IT skills
- excellent written and verbal communication skills
- proactive individual who can work independently
- excellent interpersonal skills with the ability to establish positive relationships with colleagues and clients
To apply for this position, email your resume to [email protected].
Please note only short listed candidates will be contacted and your application will be treated as strictly confidential.
Salary-$64,000