IT Support Technician

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We're looking for an IT Support Technician who is proactive, a team player, lateral thinker and outstanding communicator

Summary about this job

Help Desk & IT Support

Company: Urbis Pty Ltd

Location: Melbourne

Work type: Full Time

Salary: n\a

Phone: +61-7-9307-5779

Fax: +61-2-3655-2794

E-mail: n\a

Site:

Detail information about job IT Support Technician. Terms and conditions vacancy

  • APAC wide support across 8 office locations
  • Be part of a centralised Helpdesk Team
  • Outstanding opportunity to build your career!
  • Outstanding opportunity to build your career!
  • Be part of a centralised Helpdesk Team
  • Giving level 1 and 2 support to 650 users
  • APAC wide support across 8 office locations

Who We Are
Urbis is a market-leading firm with the goal of shaping the cities and communities of Australia for a better future. Drawing together a network of the brightest minds, Urbis consists of practice experts, working collaboratively to deliver fresh thinking and independent advice and guidance – all backed up by real, evidence-based solutions.

Working across the areas of planning, design, policy, heritage, valuations, transactions, economics and research, the expert team at Urbis connect their clients in the public and private sectors to a better outcome, every time.

The Opportunity
We are looking for an IT Support Technician who is a proactive self-starter, team player, lateral thinker and outstanding communicator. The successful applicant will bring the right combination of talent, energy and a commitment to excellence to our Information & Digital team in Melbourne, and will operate in our rotating support roster.

Your Skills
As the IT Support Technician your responsibilities will include:

  • Provide high-quality first and second level technical support for Urbis staff in all Urbis offices.
  • Enable other IT Support Technicians in Sydney, Melbourne and Perth to complete specialised IT projects by responding to IT support requests from all offices.
  • Monitor and respond quickly and effectively to requests received through the Technology Service Desk.
  • Utilise and maintain the helpdesk tracking software.
  • Inspect and perform minor repairs and liaise with external vendors for the repairs to ICT equipment as needed.
  • Assist in investigating, analysing and resolving hardware problems including performing hardware repairs, maintenance, technical assistance and support on all computing equipment and peripherals.
  • Manage setup and deployment for new employees using standard hardware, images and software
  • Assist in system upgrades, install, integrate, customise, configure and test new systems and hardware, and resolve configuration conflicts and errors.

This role will ideally suit someone with 1-2 years of experience in a similar role with a combination of the following competencies:

  • Tertiary qualifications in Information Technology (or equivalent industry certification)
  • Relevant experience in an IT support role involving frequent, direct contact with colleagues
  • Experience working in an Office 365 environment enhancing collaboration and productivity using these tools
  • Experience with a variety of IT equipment, predominantly Microsoft applications and server tools, SCCM, Surface Pro’s, iPhones and iPads

Our Offer
Working for Urbis means working with individuals who are passionate about what they do. It’s a place where you are encouraged to share your ideas in a professional but friendly office environment. To find out more about our company visit our website at www.urbis.com.au/careers

Urbis is a firm that truly values its people and as such, provides a broad range of benefits which include a competitive remuneration package, salary continuance insurance, regular social activities, health and wellbeing programs and ongoing training and professional development opportunities.

Urbis is committed to fostering a work environment that is inclusive, supports flexibility, and welcomes diversity. We are proud to be an equal opportunity employer.  Aboriginal and Torres Strait Islander people are encouraged to apply.

How to apply?
If you are an enthusiastic candidate, with the desire to become part of a driven and highly professional team, click on “Apply for this job”.  

Urbis is committed to fostering a work environment that is inclusive and supports diversity and flexibility. We are proud to be an equal opportunity employer.

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