Service Assurance Officer
CUSTOMER CARE CENTRE – TECHNICAL SUPPORT Due to company growth we are seeking an enthusiastic, confident and vibrant Service Assurance Officer.
Summary about this job
Telecommunications
Company: Field Solutions Group Pty Ltd
Location: Rockhampton & Capricorn Coast
Work type: Full Time
Salary: n\a
Phone: +61-2-7845-9635
Fax: +61-7-9023-8523
E-mail: n\a
Site: n\a
Detail information about job Service Assurance Officer. Terms and conditions vacancy
- Customer Care Centre located in Rockhampton CBD
- Varied service provision incl. Fixed Wireless, Fibre, NBN, Satellite & VOIP
- Looking for immediate start!
ABOUT US
Field Solutions Group Pty Ltd is a Federally Licensed Telecommunications Carrier. Founded with hands-on experience, leadership and vision, we provide complete, turn-key cloud and connectivity based business and community solutions to get rural and remote people connected.
It is our goal to -
- Increase the liveability of people in rural and remote areas through connectivity
- Increase the economic opportunities of people in these regions
- Provide an avenue to utilise new technology and increase productivity, and
- Most importantly increase the safety of people in these regions wherever possible.
As specialists in Rural, Regional and Remote Telecommunications we currently deliver services to customers by a large range of delivery methods to give the customer both choice and to ensure that the best solution is designed to suit the environment.
As such we connect people via:
- NBN Fibre / FTTN / FTTB Services
- NBN Fixed Wireless Services
- NBN SkyMuster
- Field Solutions wholly Owned network (both fibre and fixed wireless)
- Legacy Telstra and AAPT DSL Services
- Optus Satellite
CUSTOMER CARE CENTRE – TECHNICAL SUPPORT
Located in ROCKHAMPTON QLD.
Taking incoming calls from customers who require technical assistance with their broadband and satellite service. The calls you would take are general enquiries, support issues, installation and accounts-related calls.
SKILLS AND EXPERIENCE
- Ability to develop and foster strong relationships with internal and external stakeholders
- Positive "can do" attitude
- Proven customer service skills
- Exceptional time management skills and attention to detail
- Telecommunications industry experience is desirable.
- Excellent English communication skills
- Must be customer-service oriented with troubleshooting and problem-solving skills.
- Must be able to work on a rotation shift schedule - including holiday’s and weekends.
- Ability to work with minimal supervision
- Can maintain focus when pressure arises
- Must be able to multi-task
- Good listening Skills
- Must have a customer focus
RESPONSIBILITIES
- Handle technical and other issues for internet connection
- Explain issues relating to their account
- Recommend other products and services offered by the Company
- Answer emails regarding customer's queries
SUMMARY & BRIEF DESCRIPTION OF THE ROLE
- Provides first-level technical support (Technical/Customer care)
- Attends to customer's needs
- Maintains positive and professional service level
- Provide exceptional service and support
- Resolve customer's issue in a timely manner
- Respond to inquiries pertaining to sales, billing, and customer service
- Guide customers to help fix their phone and internet
- Basic router configuration
- Reply to customer chat and email inquiries
- Shifts can vary between 8am-8pm Mon-Sat roster.
NEXT STEP
Please respond with your CV and Cover Letter and we will be in contact with suitable candidates for further discussion.
Any questions or queries about the role should be directed to Neal Thomsen ([email protected]).