INBOUND CUSTOMER SUPPORT AGENT - LJ HOOKER CORPORATE
This is a great opportunity to work in our head office. If you're a customer service superstar and passionate about our brand read on!
Summary about this job
Help Desk & IT Support
Company: LJ Hooker
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-5056-4275
Fax: +61-8-3118-7799
E-mail: n\a
Site: n\a
Detail information about job INBOUND CUSTOMER SUPPORT AGENT - LJ HOOKER CORPORATE. Terms and conditions vacancy
- Australia's best known and most trusted real estate brand, 90 years old!
- Advance your career by joining a high-performing, innovative company
- Vibrant team located in Alexandria close to public transport
At LJ Hooker we are quietly doing something amazing. We are building on some strong foundations and a proud history. We're passionate about real estate, our brand, quality products and exceptional customer service and are continuing to grow and lead our industry with the latest technology and services.
As a member of our Inbound Customer Care team you will be the first point of contact for inbound queries relating to LJ Hooker supported systems from our network offices and will provide first class customer service that will meet and exceed our customer’s expectations. The primary purpose of this role is to provide technical systems support and to build engaging relationships with every customer phone call or interaction through email via our ticketing system. You will work collaboratively with the team ensuring business and team objectives are met. Our ideal candidate has experience in a real estate office, inbound customer service or help desk environment with technical business systems knowledge.
Working with a talented and committed team, you will be responsible for:
- Providing technical system support for the corporate office and franchise network
- Responding to customer queries within an agreed timeframe with the aim of one touch resolution, maintaining detailed notes in the CRM system with each interaction
- Supporting the delivery of all active corporate software solutions ensuring the training of key users
- Escalating queries to subject matter experts as required
- Identifying frequent issues and requests for information suggesting ways to automate/up skill offices to reduce the volume of these requests
- Supporting the customer success managers as required including actioning support issues raised during their field visits and assisting with local training if required
- Working efficiently as one team nationally responding to tickets from anyone of our franchise offices and assisting team members with queries as required
- Providing feedback and input to the Technology and Digital teams on frequent customer issues that need to be solved
The successful candidate must meet the following criteria:
- Excellent customer service and communication skills
- A demonstrated knowledge of Microsoft Operating Systems, MS Office and common web browsers
- Strong attention to detail
- Strong verbal & written communication skills
- Demonstrated ability to follow through issues to resolution
- Strong customer focus & rapport building skills
- Excellent time management & organisational skills
- The ability to work autonomously or in a team environment
- Positive attitude
If this sounds like you, please click on the link below and send us your resume and cover letter
Due to the volume of applications we receive, we will only be contacting shortlisted candidates. Please do not hesitate to apply for other jobs we have advertised.