Managed Services - Cloud Consultant

Summary about this job

Detail information about job Managed Services - Cloud Consultant. Terms and conditions vacancy

Advent One is,

• a fast-paced business focused on customer success, customer experience and service delivery
• a growing business with a clear strategy to significantly increase revenue
• a dynamic and fun team which values diversity in both our team members and customers              

About Advent One

Advent One is a successful national technology organisation working with our clients to solve business challenges using technology, delivered by our teams of service professionals.

We are an Integrator and Managed Service Provider specialising in Enterprise architecture and midrange platforms for global corporations. A mature organisation with over 18 years' experience which is owned by its' employees and thus creates a business which is focused on delivering service excellence through our consultancy services and managed service offerings to our valued clients.

About the role

We have an opportunity to complement our Managed Services team in Melbourne with a highly experienced IT Cloud Consultant. The role will require someone who is a self-starter, someone who knows how to manage their time and maximise their productivity, someone who puts the client first and goes above and beyond to provide a great customer experience and deliver service excellence.

This is a hands-on role, your background managing critical cloud (AWS) infrastructure and systems combined with supporting core business applications will have fostered your attention to detail and meticulous planning when coordinating and implementing change. A large component of the role will be assisting with escalations from the Service Desk Team, enabling and owning the automation of processes, continual improvement of routine operational tasks and liaising directly with clients.

For this position, we are looking for an experienced professional with 5+ years’ experience who would consider themselves an all-rounder however, needs to be highly confident and have extensive hands-on experience in Cloud Technologies (AWS), Automation (Ansible & Splunk) and Red Hat Enterprise Linux.

Other skills and experiences that would be beneficial are requirements gathering, presenting to clients, project governance, scripting, exposure to Networking (IPSEC tunnels & VPN) and Microsoft ADUC.

To be successful in the role you will need to demonstrate the following:

Qualities:

• You have a natural capacity to articulate clearly both verbally and written which will help you succeed in the role.
• You're willing to take direction, manage multiple tasks of varying priority whilst always putting the customer first.
• You are conscious of customer perception, can show empathy and strive to provide an excellent customer service experience.
• You have a passion for technology.
• You apply a methodical approach to problem solving whilst keeping all stakeholders informed.
• You have a tendency to go above and beyond to meet client expectation.
• You are naturally drawn to streamline repeatable processes and tasks.

Skills:

• Proven extensive experience in migration workloads to the cloud, preferably AWS.
• Experience with architecture, design, build and delivery of AWS platform services
• Automation constructs and Dashboarding statistics (Splunk & Ansible)
• Linux operating systems (installing, configuring & troubleshooting).
• Networking (IPSEC & VPN)
• L2/3 escalation support for various technologies.
• Presenting performance reports to clients.
• Pragmatic approach to problem solving.

If you are available now and you feel comfortable supporting our Managed Services teams in a hands-on capacity within business-critical environments then we want to hear from you, please apply via Seek!