End User Support Analyst

All vacancies of AustraliaInformation & Communication TechnologyEnd User Support Analyst

Great opportunity for an experienced and customer orientated IT Support Specialist | Support Internal Stakeholders | North Sydney Location

Summary about this job

Help Desk & IT Support

Company: Rowben Consulting - Integrity | Quality | Commitment

Location: Sydney

Work type: Full Time

Salary: $55k - $60k p.a. + Super

Phone: +61-3-9793-3141

Fax: +61-7-4094-1638

E-mail: n\a

Site:

Detail information about job End User Support Analyst. Terms and conditions vacancy

  • Leading Financial Services Organisation
  • 12 Month Fixed-term Contract
  • North Sydney Location
Our client is a leading financial services organisation with a global footprint who is looking to grow their End User Support Team.

Duties and responsibilities:
  • Assist in providing level 1 and 2 helpdesk and desktop support issues with across IT hardware and software such as: PC’s, notebooks, printers, AV equipment and video conferencing
  • Be the single point of contact for the support of internal stakeholders.
  • Provide technical advice, guidance and informal training to end users, with high quality customer service a priority
  • This will include in the roll out of new hardware-desktops, laptops and mobile phones
  • Follow processes and tools to log, track escalate and resolve and report customer problems to enhance quality of customer experience
  • Working as part of a team, under your own initiative, in sharing information assisting in calls and mentoring other staff
To be successful in this role you must have the following:
  • A minimum of 1-2 years of experience working in an IT Support environment where you have provided desktop support, customer service and problem solving/troubleshooting
  • Previous experience supporting service desk technologies such as Windows Server Active Directory, Microsoft Office, Exchange and SCCM
  • Excellent phone manner and face to face customer service skills
  • Strong written and verbal communications skills
  • Good time management and organisational skills

Rowben Consulting Information Technology specialise in IT positions. If you are interested in this role, or any IT related opportunities, please apply or contact Richard for a confidential discussion on (03) 8320 7581.

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