IT Service Desk Analyst @ Sydney MSP - Level 2/3
Combine your passion, troubleshooting prowess and customer service skills to become an IT Professional at Private Universe
Summary about this job
Help Desk & IT Support
Company: Private Universe
Location: Sydney
Work type: Full Time
Salary: $65,000 - $75,000 neg. + Super
Phone: +61-7-8592-3537
Fax: +61-2-8436-8922
E-mail: n\a
Site: n\a
Detail information about job IT Service Desk Analyst @ Sydney MSP - Level 2/3. Terms and conditions vacancy
- Fun work environment
- Plenty of Cloud Hosting exposure
- Broad range of technologies to work with
Private Universe is a well established Managed Services Provider, with a strong position in Midsize business and the Government sector. As a growing company, we are looking for a passionate, technically sound, enthusiastic, customer focused, troubleshooting guru to join our team. Is this you?
As a Service Desk Support Analyst, you will be exposed to many different technologies and services, including;
- Cloud and on-premise data centre systems
- VoIP PBXs
- Data Communications
- Server and Desktop Virtualisation
- Networking/Security
- Managed Services
- Break/Fix Support
Essential Requirements
- Confidence with Microsoft's Server operating systems and server applications, including Active Directory/Group Policy, Hyper-V Virtualisation, Exchange, SQL Server. Typically you would have 3-4+ years' experience in a similar role
- Confidence with Office 365 deployments, both hybrid and cloud hosted only.
- Experience and understanding of networking fundamentals, firewalls, switches, Wi-Fi etc.
- Core network services such as DHCP & DNS.
- Excellent analytical, diagnostic and problem solving skills
- Exceptional verbal and written communication skills
- Outstanding Customer Service
- Eagerness to learn and develop new skills
- The ability to multi-task and work autonomously
- Highly effective organisational and time management skills
- Attention to detail
Responsibilities
- Proactively monitor all incoming support requests, ensuring that SLAs are met.
- Supporting the day-to-day operations of client infrastructure.
- Responding to issues raised by alerting systems.
- Documenting site configuration and procedures
Non-essential Requirements (will be favourably looked upon)
- VoIP experience
- Powershell scripting capability
- Linux administration
- Windows Deployment Services
- 3rd party LOB industry-specific applications
What we can offer
- Full time, permanent role in Sydney's 'Silicon Valley'
- Supportive environment and mentoring from senior team members
For the successful candidate, this is a fantastic role suitable for building on your existing experience in the ICT industry and the opportunity to steer the future direction of support delivery @ Private Universe. It will be instrumental in the continued growth of Private Universe, and therefore, offers plenty of career opportunity for you.
We work with many vendors and products. If you've used a particular PSA Tool, an RMM platform, specific VoIP PBX or if you have any other unique product experience, please tell us in your application.
We will only be contacting candidates who we invite to interview. You can assume that if you do not hear within 7-10 days, you have been unsuccessful.
Salary
Expected salary package will be in the range of $65K-$75K (Commensurate with skills, experience etc.).
Applications are invited to be submitted via the Seek website. Your application should include a cover letter explaining what you love about IT, and what makes you the best candidate for this job.
** No agencies please **