Help Desk Operator Level 1&2
Provide remote and onsite desktop and server support to clients with Queensland wide footprint.
Summary about this job
Help Desk & IT Support
Company: Pinnacle IT
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-7-4068-1806
Fax: +61-2-8120-3462
E-mail: n\a
Site: n\a
Detail information about job Help Desk Operator Level 1&2. Terms and conditions vacancy
- City Fringe Location
- Close To Public Transport
- Diverse responsibilities
Pinnacle IT are a managed service provider looking after clients from 5-350 seats. We are looking for an energetic and enthusiastic person to join the team at Pinnacle IT. We have an opening for a Level 1&2 Helpdesk Operator who also has experience in providing support to distributed clients with multiple locations. The position will be based in the central Brisbane area with support provided remotely and on site.
Responsibilities in this role include:
- Strong attention to detail.
- Detailed and accurate record keeping around job notes and time entries for multiple customers.
- Providing efficient and effective end to end customer service, from supply, installation and support of equipment, to service and support of end user environments.
- Troubleshooting server, network, PC, laptop and mobile enquiries including hardware and software issues.
- Building and maintaining productive relationships with clients' staff ranging from juniors to senior managers.
- Administering Office 365.
To be successful you will require:
- A well organised and professional manner with a focus on customer service.
- A strong willingness to learn and improve your skills and knowledge.
- A positive, can do attitude.
- A passion for exceeding client’s expectations.
- Excellent communication and interpersonal skills.
- Patience when dealing with novice users.
- Strong problem solving skills.
- Security experience is beneficial.
- Microsoft & VMware certifications are desirable.
- Office 365 experience.
- Experience within Telstra is desirable around order management.
You will be based in Albion with parking near our office building, right next to train & bus lines. You will be working from a modern corporate office building with excellent facilities in a great team environment. Along with this we also offer:
- Attractive salary.
- Full time permanent position with immediate start.
- Industry training to help grow your technical knowledge.
- Technical escalation points from which mentoring will be provided.
- Small friendly team of professionals with many years of experience and diverse industry qualifications.
For a confidential discussion regarding the role please contact Richard Weaver on 0407 526 245 or email [email protected].
Please ensure your application contains a cover letter detailing your suitability for this role along with your resume. Thank you
Please note, only shortlisted applicants will be contacted regarding their applications.