Desktop Support Technician- Casual

Summary about this job

Detail information about job Desktop Support Technician- Casual. Terms and conditions vacancy

Verser is Australia's recognised premier provider of IT asset handling and remarketing services. We are an independent entity capable of delivering IT services globally working with large and small corporations, Government, Education and equipment vendors to deliver services through the IT asset lifecycle across Australia / New Zealand. From configuration to end of life or refresh and asset purchase, we coordinate all services throughout the asset life cycles, with emphasis on a smooth transition, businesses to focus on their priorities.

Do you believe in giving exemplary customer service and being recognised for it? We are after someone who is immaculately presented, can converse with people from all levels in a Corporation, can troubleshot level 2 and up IT Desk top issues, and just wants to give the best they can be at all times.

So what’s the gig?

Nature of job: Casual with possibility of leading to a full-time position

Project Commencement date: Immediately

Work Location: Sydney CBD

Client: Leading Bank Corporation

What I will need; your police check. While we are waiting for your verifications if you are successful, you will gain work in our IT Warehouse  / projects until this is complete

Responsibilities (not limited to)

• Customer Service is your middle name. You are confident, humble, you listen to the customer needs to deliver to their expectations
• Strong desktop support experience and being able to multitask
• Must have worked on Windows 7 PC support via phone, email and remote assistance tools.
• Experience with Active Directory
• Trouble shoot internal technical support tickets
• Hands on mobility devices support - iPhones and iPads
• Experience working with remote support tools such as RDP and remote assistance
• Familiar with video conferencing technologies
• Experience with a ticketing tool such as Remedy and ServiceNow.

To succeed in this role you will need

• Has initiative and wants to learn all areas
• Excellent technical skills with regards to PC hardware and related equipment
• Professionalism in attitude, actions and appearance.
• Ability to multi task and prioritise however ensuring care and accuracy in getting the job done right
• Initiative and ability to plan and organise yourself
• Can work well within a team and autonomously with an ability to work to deadlines and under pressure

This role will offer you the chance to further develop your career in a tight knit organisation that rewards results and is a great place to work. We believe in developing our staff and provide appropriate training and career opportunities. If this sounds like a role you would be interested in, please apply now!

Only short listed candidate will be contacted.