Senior Service Designer

Summary about this job

Detail information about job Senior Service Designer. Terms and conditions vacancy

Company Overview

This company is an iconic Australian financial institution. They are regarded as a tier 1 organisation with both local and international reach.
 
Role Overview

Lead cross functional teams across a huge portfolio of different businesses designing compelling, multi-channel customer experiences.  

• Be a hands-on design expert, shaping the concept and seeing it through to detailed design
• Inspire innovative approaches to design, using creative facilitation techniques and take the lead in meetings and development sessions
• People leadership: Clearly defining roles, responsibilities and expectations to each team member.
• Build to think, create and iterate multi-channel prototypes that enable end to end customer experience (e.g. communications, digital services, call centre transactions, face to face advice conversations, staff incentives, application processes, support systems, branch layout)
• Collaborate with Subject Matter Experts and multi-disciplinary teams across the business to ensure solutions have a viable business case and can feasibly be delivered
• Work well with peers outside of your core skill set, contribute and participate in internal and external networks

Skills & Experience

• Highly passionate about customer centred design, able to create and articulate compelling service designs to excite the organisation about the design process and future innovations.
• Motivated by a strong sense of empathy with customers and care about delivering great customer outcomes that also make sense from a viability perspective
• Highly developed understanding of customer centred design processes and methodologies
• Excellent communicator and storyteller with strong creative skills, both in generating and visualising ideas.
• Deep experience designing service experiences for a range of customer types and industries. Deep expertise across a range of design tools.
• 5 years’ experience in a customer centred design role from consultancy or service industry
• Track record of successfully developing and ideating, developing and launching new services and a differentiated customer experience
• Practical experience leading customer centric business transformation projects and project management experience.

What's on Offer

This is a fantastic opportunity for you to step into a challenging but rewarding role within a positive, outcome-focused culture with excellent work life balance and flexible working options. 

The variety of work you will be undertaking makes this an opportunity that should not be missed!

Salary - $180,000 plus super + bonus
Sydney CBD location.

If you believe that you meet the selection criteria and feel that this could be the right opportunity for you, then please apply now for an immediate review of your resume or contact MATT KIRK on (02) 9240 6310