Customer Experience (CX) Design Lead
An exciting and challenging opportunity for an experienced CX Design Lead based in Werribee.
Summary about this job
Web & Interaction Design
Company: Wyndham City Council
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-5968-7822
Fax: +61-7-1401-9287
E-mail: n\a
Site: n\a
Detail information about job Customer Experience (CX) Design Lead. Terms and conditions vacancy
Permanent Full Time
$110,808 - $123,051 pa plus superannuation
Wyndham City Council are undertaking a transformational change in the way we do business. A Customer Experience (CX) strategy has been developed to drive a ‘Community First’ approach and a CX Team has been created to support the implementation of the strategy.
The Community First and Digital Mobilisation department currently has an exciting and challenging opportunity for an experienced CX Design Lead.
You’ll be a leading a specialised team responsible for implementing CX projects that are focused on service improvements and innovation across Council using Human Centred Design tools and methodology.
This role will facilitate the collaboration and analysis between service areas to define customer problems, translate requirements, co-design and implement customer led solutions that drive CX improvements and business efficiencies. You will be a specialist in identifying, leading and implementing customer experience projects and represent the end user’s voice across the whole organisation.
To be considered for this role, applicants must clearly address the Key Selection Criteria outlined in the online questionnaire.
Enquiries: Jane Tyzack, Manager Community First and Digital Mobilisation
on (03) 9742 0834
Applications close: Sunday 22 July 2018
Previous applicants need not apply.
Only people with the relevant right to work in Australia and agree to undertake necessary pre-employment checks as required may apply.