Customer Experience Advisor
Unique & rare opportunity to advise and consult on Customer Experience strategy & delivery within Government
Summary about this job
Web & Interaction Design
Company: Hays Marketing
Location: ACT
Work type: Contract/Temp
Salary: $100.00 - $160.00 p.h.
Phone: +61-7-6699-5894
Fax: +61-2-3217-1923
E-mail: n\a
Site: n\a
Detail information about job Customer Experience Advisor. Terms and conditions vacancy
- 12 month contract with possible extension
- Consult & advise on Customer Experience innovation & experience
- People-centred design focus
Unique & rare opportunity to advise and consult on Customer Experience strategy & delivery within Government
Your new Department
This government department is passionate about creating digital services that work for people. They have developed a team focused on establishing and delivering customer-led transformation across the organisation. This strategic team is now looking for a Customer Experience (CX) Advisor to provide strategic advice and assist delivery.
Your new role
This role will see you:
- Provide strategic advice through quality deliverables
- Take on a broad range of challenges, projects, and initiatives
- Define the CX vision & strategy
- Design the future state of CX for the organisation
- Look at CX economics, how CX can be measured, and implement ongoing measurement and analysis capabilities
- Leverage mobile & AI to enhance experiences
What you'll need to succeed
We’re looking for someone with 5 years’ experience in top-tier management consulting, as well as at least 5 years’ experience in developing and delivering CX strategy, design, economics, and measurement.
Demonstrate that you have experience designing customer experience, from strategy through to delivery and analysis. You’ll need to be able to show that you have commercialised customer experience and achieved or exceeded business outcomes through CX.
Experience implementing new digital technology, such as AI, & mobile, will be highly advantageous.
What you'll get in return
This is a rare and exciting opportunity in Canberra to help truly put the customer first.
As a Hays contractor, you’ll also receive an attractive hourly rate plus super, as well as ongoing support and feedback from your Hays consultant.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Ellie Fraser. Alternatively, email your application (in Word format) directly to Ellie on [email protected].
Please include a cover letter addressing the above criteria, including case studies of your customer experience success. Applications without a cover letter addressing the criteria will not be considered.
You must be an Australian citizen and possess or be willing to go through the process to obtain and maintain a (Baseline, NV1, or NV2) personnel security clearance.
Applications close 24.7.18.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.