UX Service Design Engineer
Experienced UX Researcher with at least 5+ years practical research experience
Summary about this job
Web & Interaction Design
Company: Cognizant Technology Solutions Australia Pty Ltd
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-7-3354-1593
Fax: +61-7-5059-3961
E-mail: n\a
Site: n\a
Detail information about job UX Service Design Engineer. Terms and conditions vacancy
- Work with Cognizant - leading Digital IT Consultancy globally
- Excellent opportunity to enhance your technical skills
- Permanent role based in Brisbane
About Cognizant
Cognizant is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.). With over 75 development and delivery centres worldwide and approximately 187,400 employees as of June 30, 2014, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune is ranked 195 among the top performing and fastest growing companies in the world
Your passion, integrity and experience are integral to Cognizant's success. You will be welcomed into a dynamic and expanding global leader in IT and Business consultancy where you will be valued for who you are. We take pride in our partnership with our clients, so your ability to add value and provide exceptional service to our clients are fundamental to your success. In return, you will be empowered with opportunities and support to develop your career and collaborate with people focused on innovation and ideas.
Position Summary:
Technology has established a team focussing on the User Experience competency in response to the rising demand from our users to have a user-centred approach when deploying solutions. We need support in fulfilling this demand to ensure we realise our objectives, which is to focus on the needs of our workforce, so we can then transform the way we deliver solutions. A new Experience Design (XD) strategy has been developed and will be implemented to support Human Centred Design delivery across Technology.
A key focus area of the XD strategy is to stand up a new offering, Service Design which will map the experience of our workforce’s people, process and technology. This will be proactive within the business, notably the assets, as well as through the delivery of Technology projects. Service Design will then be utilised to overlay a technical lens to ensure return on investment, higher end user satisfaction, productivity gains and greater safety of our workforce.
Mandatory Skills:
• Experienced UX Researcher with at least 5+ years practical research experience
• Experienced Service Design with at least 5+ years practical experience with the design and implementation of Service Design into an enterprise environment.
• Experience in developing/amending templates for reuse adapting to the unique needs of the project
• Highly competent with graphic design
• Deep knowledge of UX best practices and trending practices
• Business analysis skills to understand and translate business requirements into Technology solutions
• Excellent written and oral communication skills (expected to liaise with business stakeholders and internal delivery teams)
• Excellent stakeholder management
• Experience working within a multi-national organisation
• Must be based onsite at Location in Brisbane
Roles & Responsibilities:
• Design, Development and implementation of Service Design including methodology, templates, tools and deliverable artefacts such as Service Blueprints, Personas, Journey Maps, Findings reports and recommendations, benefits metrics
• Work with the UX specialist to deliver a pilot project utilizing the designed and developed methodology, templates, tools and deliverables.
• Executing User Research with actual users – remote and onsite and analyzing the findings to produce insights and recommendations
Outside of Service Design
• Hands on delivery of UX activities for projects within Technology
• Assist with other UX initiatives and activities as required
• Provide coaching and mentoring to staff as required
Next Steps
If you would like to express interest in role, please click on the APPLY button now. Due to a high number of applicants, only shortlisted candidates will be contacted for a further discussion within 3-5 business days. We thank you for taking interest in this opportunity with us. For a complete list of opportunities with Cognizant visit http://www.cognizant.com/careers
Cognizant is committed to providing Equal Employment Opportunities. Successful candidate will be required to undergo a background check.