UX Lead/Senior UX

Summary about this job

Detail information about job UX Lead/Senior UX. Terms and conditions vacancy

• Are you a strategic thinking UX Lead? Join OFX - A Leader in the Fin Tech space!
• Want the benefits of a startup with the maturity of a listed company?
• Looking for a truly collaborative, & down to earth culture - Apply here!

Hi There. We’re OFX, a global provider of online, international payment services for our personal, business and partner customers. We’re a values-based organisation and we’re particularly proud of our genuinely diverse employee and partner makeup, globally collaborative culture and internal knowledge and talent. 

How we work:

We have an agile, innovative and collaborative work environment in the fintech space. We are customer-focused and highly productive products and technology team. We focus on producing world class, global products for a seamless customer experience.

You will be working closely with the all areas of the business including our product, operations and development teams to drive the UX vision across OFX’s products and solutions. As an advocator for user centred design, you will conduct research and derive insights to enable decisions and conceptualisations that will inform innovative solutions at OFX. We want to deliver products that our global customers love – and we need your help!

As a part of the UX team, you will bridge our technical and business teams to have a strategic and hands-on perspective. Your stellar stakeholder management and communication skills with be key to providing recommendations based on research for best design practices. 

What you’ll do:

• You will drive the user experience strategy and concepting for OFX’s digital products and services, helping to define the vision, user research, interaction design and usability testing to create world-class experiences for our global customers
• You will design to enable compelling end-to-end experiences that deliver measurable improvements, (e.g. digital services, communications, business process)
• You are comfortable facilitating workshops, conducting interviews & using a variety of research techniques
• Present your findings and designs through persuasive stories using personas, scenarios and journey maps as well as the creation of new hypothesis
• You'll validate and shape your design ideas through user testing
• Contribute to our global design language and to the uplift of the UX design practice

What you’ll bring:

• Ideally 5+ years of experience in end to end delivery across User Experience/Human Centred Design
• Experience in end to end design and delivery of customer-facing and transactional digital experiences
• Experience in leading customer centred design and strategy activities including customer research, problem solving, journey mapping, ideation, protoyping and testing solutions 
• Deep understanding of User Centred Design and User research best practices; discovery techniques and the ability to turn insights into user requirements and wireframing
• Engaging presentation style, strong communication and influencing skills
• Naturally curious, strong emotional intelligence and ability to lead with empathy
• Qualification in Human Computer Interaction (HCI), Design, Behavioural Science, Industrial Design or User Experience Research and Design is preferred

What’s it like to work at OFX?

OFX is the smart way to move money overseas. Headquartered in Sydney with 6 offices worldwide, we’re a customer-focused business and the customer is front of mind for all our teams, no matter what.

Our environment is fully agile with a product focused methodology. Our full time in-house agile coach works to constantly improve everything about what we do and how we do it. Take a look around at our Sydney CBD office: https://goo.gl/0pb1km

• Have a life. We pride work/life balance; we encourage employees to work productively and efficiently. After all, one of our values is “GSD”!
• Get the benefits of a startup with the maturity of a listed company. On-site barista, fresh fruit, showers with towel service and foosball table. You name it, we’ve got it!
• Bring your big ideas. Bring your knowledge! We’re here to listen. We value your insights and contribution, because pushing boundaries is a core value here.
• Keep moving. Our two employee-led committees organise new and exciting events to keep our employees engaged inside and outside the office. Whether it’s participating in our weekly yoga class or a board game night, our team wants you feel welcome!