Senior CX Designer

Summary about this job

Detail information about job Senior CX Designer. Terms and conditions vacancy

• Join an exciting global organisation
• Sydney CBD location
• $140,000 - $160,000 + super + benefits

About the Company
  
A well-respected, global organisation is seeking a Senior CX Designer to be a key part of an exciting transformation. This organisation recognises the value of their employees to strengthen innovation, growth and customer focus in their business.
  
About the Role
  
As a Senior CX Designer you will be responsible for executing the Human Centred Design (HCD) approach to generate solutions that meet both the business requirements and customer’s needs. You will have strong research capability as well as visual communication skills and be able to create prototypes.
  
Responsibilities

• Focus on executing the HCD approach to optimise business value through improved customer experience.
• Conduct research to understand the customer and stakeholder needs
• Facilitate the co-design solutions to improve customer experience and business value 
• Work in an agile environment collaborating with cross-functional teams and stakeholders

Skills Required

• Experience in ethnographic research and design methods to understand customer needs
• Be able to create customer journey maps and service blueprints to articulate and optimise complex processes and systems.
• Experience working in an agile environment, and ideally driving lean, agile methodology
• Understand and drive the HCD approach
• Ideally you have UX capabilities as well as visual communication skills

Benefits

• Join a world-class team
• Opportunity to develop your career
• Work-life balance

How to Apply?

If you are interested in this opportunity and have the appropriate skill set, please apply via Linkedin or send your CV to [email protected]
  
We thank all applicants in advance as only shortlisted candidates will be contacted.