Claims Assistant
This role will provide administration support relating to the claims processing cycle, along with exceptional customer service for our clients.
Summary about this job
Administrative Assistants
Company: AJ Grant Group
Location: Perth
Work type: Full Time
Salary: n\a
Phone: +61-7-1488-2324
Fax: +61-3-1448-5777
E-mail: n\a
Site: n\a
Detail information about job Claims Assistant. Terms and conditions vacancy
- Based in Balcatta.
- Friendly & supportive team environment!
- Full training provided.
About Us:
AJ Grant Group is one of the most experienced and reliable accredited services provider for insurance claims and disaster relief. Our company is trusted by Australia's largest insurance companies to successfully repair and restore their client's contents and property back to its original condition.
About the Role:
Our team are currently seeking a Claims Assistant to work from our Balcatta office.
In this role, you will be responsible for providing administrative support throughout a claim's life-cycle. You will also deliver the upmost assistance to our internal business, whilst providing exceptional service to our external clients.
In this role, you will:
- Adhere to contractual requirements and Service Level Agreements
- Maintain customer expectations, by ensuring that clear communication is delivered throughout their claim
- Manage individual customer enquiries, and work to ensure an appropriate outcome is achieved
- Provide repair status updates to clients and customers
- Identify customer needs through effective questioning and active listening skills
- Maintain and update customer information into AJ Grant's claims database system, both comprehensively and accurately
- Coordinate onsite staff appointments as required
We Require from You:
- Previous administration and office support experience is essential
- Excellent communication and customer-service skills
- Outstanding time-management capabilities
- Strong attention to detail
- Ability to manage competing priorities in a high-pressured environment
- Intermediate computer skills across Microsoft Word, Excel and Outlook
- Insurance industry experience is desirable, however not essential
We Will Offer You:
- A competitive remuneration package
- Full training provided
- A friendly, flexible and supportive working environment which is built around team support and rewarding opportunities
Please note only shortlisted applicants will be contacted
Applicants must have the right to work in Australia