Rostering - Customer Service Officer
Attractive Salary Packaging options - Access up to $15,900 in tax-free fringe benefits
Summary about this job
Data Entry & Word Processing
Company: Endeavour Foundation
Location: Brisbane
Work type: Contract/Temp
Salary: n\a
Phone: +61-8-2775-5422
Fax: +61-7-7992-5764
E-mail: n\a
Site: n\a
Detail information about job Rostering - Customer Service Officer. Terms and conditions vacancy
Cannon Hill location
12 month fixed term contract x 3
An organisation with a purpose!
We are looking for people who share our values and who are able to provide an excellent customer experience. We are an independent 'for purpose' community organisation partnering with people with a disability to make their possibilities a reality. Due to continued growth we are expanding our Rostering Team.
About the role:
- Day to day rescheduling to cover unplanned changes in employee availability
- Assist with regular reports to the business to show the status of rostering activities against objectives
- Scheduling customer appointments in line with referral requests
- Allocating shifts with consideration to the compatibility of customers and employees, including skills, cultural, spiritual and lifestyle preferences
- Leave planning including annual leave, personal leave and study leave is scheduled to ensure continuity of service delivery
About you:
- Demonstrated written and verbal communication skills
- Ability to keep a customer focus, to ensure customer needs are met
- Be accountable above all else
- Proven ability to work in a team environment and build collaborative relationships with customers and colleagues
- Demonstrated attention to detail
- Proven ability to prioritise workload and multi-task
- Demonstrated problem solving skills
- Demonstrated experience a Rostering, Payroll or Customer Service centre environment
- Experience in using Carelink+ (desirable)
About us:
Endeavour Foundation is a fast growing for-purpose national organisation with over 5,000 staff plus volunteers, providing support and services to people with a disability in over 300 locations nationally. The National Disability Insurance Scheme (NDIS) is being implemented and is a landmark time of transformation within our sector, providing an opportunity for you to be at the forefront of one of the biggest organisational change and people transformation journeys in Australia.
Fantastic Benefits
- Attractive Salary packaging including:
- $15,900 packaging limit per FBT year (1 April- 31 March).
- In addition to $2,550 per year for meals and entertainment expenses
- Genuine development opportunities
- Onsite cafe
- Close to public transport as well ability to drive to work
- Discounted corporate health cover plan through Medibank private
- A range of different roster arrangements
Before commencing with Endeavour Foundation you will be required to undertake a National Criminal History check and hold or be willing to obtain a positive notice from Disability Services (Yellow Card) and Working with Children Check (Blue card).