Customer Services Officer
We are an education and migration consulting company seeking a full time customer services Officers/Education Counsellor.
Summary about this job
Administrative Assistants
Company: Smart Choice Education
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-3108-1769
Fax: +61-3-8048-5684
E-mail: n\a
Site: n\a
Detail information about job Customer Services Officer. Terms and conditions vacancy
- Growing global company with branches in Australia and overseas
- Gain international work experience
- Join a growing, global and reputable Education and Migration company
We are an education and migration consulting company seeking a full time a customer services Officer/ Education Counsellor based with a can do attitude. The company is base in City centre and the hours of work would be from 09:30 AM to 17:30 PM Monday through Friday. Previous candidates do not apply.
Position Description
- Deals with student general enquiries regarding the international student applications for English course, High School, TAFE and Universities
- Provides administrative support to the office manager. Provide administrative support to our education and migration agent
- Provide Education consulting services to client
- Assist with website/Facebook/Twitter/Weibo updating
- Assist with phone/email enquiries
- Assist with translation from both English to mandarin and mandarin to English
- Assist with marketing activities (organizing open days, education and migration seminars etc)
- Some reception duties might be involved occasionally
Mandatory Requirements
- Sound knowledge of Australian Educational Systems
- Sound knowledge of international student application procedures Sound knowledge of Australian visa
- Must have excellent oral and written English and Mandarin
- 1 -2 years Customer Services experience preferable in education industry
- Good communication and presentation skills
- Good organizational and time management skills
- Ability to prioritize task
- IT skills is essential: Advanced in MS word, spreadsheet and outlook
- Fast in data entry
- Self motivation and initiative
- Attention to details
- Can do attitude Desirable experience
The following desirable experience would be an advantage:
- Fluent in a second language such as Mandarin, Cantonese, Vietnamese or Spanish would be an advantage
- IELTS score 6.5 or more is desirable
- 1-2 years work experience in Education counselling or migration industry
- Experience of dealing with international students
- Event management experience
- 3 years studying experience in Australia is preferable
Applicants must be eligible to work in Australia. To apply, please email your resume to [email protected]