Medical Administration - Full Time at North Lakes and Newstead

Summary about this job

Detail information about job Medical Administration - Full Time at North Lakes and Newstead. Terms and conditions vacancy

OVERVIEW:

This is an exciting opportunity to join a great team at our expanding medical practice. 

Brisbane Skin are a group of boutique dermatology practices in Brisbane, delivering medical and cosmetic dermatology in a luxurious environment across multiple locations in Brisbane.

In addition to providing leading medical care, we offer our patients the Brisbane Skin Experience by creating connections and providing personalised experiences. We aim to deliver the Brisbane Skin Experience to each and every patient.

Represent the Brisbane Skin brand and provide excellence in patient experience as a part of our Administration team!

RESPONSIBILITIES:

Each Brisbane Skin administration team member is an excellent communicator and positive brand ambassador. His or her passion for Brisbane Skin is conveyed in every conversation. The love of developing client relationships and exceeding business goals is first and foremost in the Brisbane Skin administration role skill set.  

Each Brisbane Skin administration team member is accountable for the following key responsibilities:

• Strengthen and develop relationships with existing clients.
• Engage NEW Brisbane Skin clients, utilizing customer engagement tools as appropriate.
• Consistently achieve or exceed monthly and quarterly individual business goals.
• Fully support and align with all key business initiatives and new product launches.  
• Patient bookings and billings 
• General administrative support for specialist consultants
• Capture meaningful customer data for the purposes of connecting with the client, building relationships, and personalizing future client development opportunities.
• Execute proactive strategic outreach with the goal of positioning and realizing future opportunities and exceeding customer expectations.
• Support key Company, Regional, and Local events.
• Ensure all patient interaction and sales activity complies with corporate brand standards and directives, including Service Interaction, Product Presentation and Visual Merchandising.
• Ensure all activity supports key business strategies and current initiatives in order to drive the success of the business.
• Maintain confidentiality standards within the practice to protect and ensure the safety of all patients.

Personal Leadership: 

• Work as a team and partner with colleagues to ensure a consistent exceptional customer experience and contribute to a positive practice environment.  
• Remain current on all industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customers.  
• Exhibit passion and enthusiasm as a Brisbane Skin Brand Ambassador by modeling elegance through appropriate wardrobe and presence.

JOB REQUIREMENTS:

Required Qualifications:

• A minimum of 3 years experience in administration or relevant customer service related experience.
• Strong communication skills, both verbal and written, customer service skills and the ability to prioritize while handling multiple tasks is required.
• Ability to work with a diverse client base.
• Ability to work in a fast-paced, changing environment.
• Proficiency in Point of Sales (POS) systems and Microsoft Outlook/e-mail.

Preferred Qualifications:

• Experience with medical software such as Houston Medical, Stat Health, Genie or similar.