Customer Delivery and Relationship Manager

Summary about this job

Detail information about job Customer Delivery and Relationship Manager. Terms and conditions vacancy

• State of the art offices - CBD Location
• Variety of staff benefits (incl. birthday day off)
• Customer-centric culture

About us:

The world of work is changing, with global and technological trends meaning more diverse and flexible arrangements such as the growth of contractor work. Entity Solutions exists to help businesses adapt to this movement, and delivers tailored workforce solutions that allow businesses to experience the full benefits of engaging a ‘contingent workforce’. A global leader in our field, we specialise in contractor management services, outsourced payroll services, migration services and workforce technology solutions.

We’re eager to recruit an energetic Account Manager with proven ability to manage multiple clients and who shares our ‘Customer is King’ philosophy. This role has a large administrative component, so having a keen eye for detail in addition to being customer-orientated, is a big advantage. By working at Entity Solutions, you’ll have the opportunity to be a part of improving how modern workforces engage talent.

Key responsibilities include:

• Managing contractors, including on-boarding, off boarding, contract extensions, answering queries and coordinating customer setup and requests
• Taking ownership of and accountability for a portfolio of assigned customers and then building opportunities within that client base
• Effective networking and maximising of relationships, contacts and referrals from each of your allocated businesses
• Updating our CRM system and ensuring all relevant compliance activities are completed.
• Assist in the distribution of Entity Solutions marketing communications, and ensure an in-depth understanding of all our divisions and offerings
• Periodic reporting and analysis as required

You will have:

• Proven account management skills which exhibit a customer is king mindset
• Demonstrated ability to handle high volume work with adherence to tight timeframes
• An understanding of recruitment & labour hire contractor processes and principles
• Superior communication and time management capabilities
• Ability to build rapport and establish strong business relationships with internal and external stakeholders
• Excellent multi-tasking skills whereby you can prioritise your tasks according to level of urgency and manage stakeholders' expectations
• A willingness and aptitude to learn our services and products in order to provide more comprehensive solutions to your client's needs
• A strong work ethic and desire to contribute to the team’s success.
• Proven ability to work intelligently, creatively and analytically in a problem-solving environment
• Previous consultative experience in HR, Contractor Management or Procurement is an advantage

And in return, we will provide:

• An autonomous working environment where you can have ownership and accountability
• Professional development opportunities which will empower you and give you the opportunity to demonstrate your potential
• Individual, department and company rewards
• Monthly celebrations
• Birthday day off
• Close-knit team environment with supportive senior management

This is an opportunity to work somewhere you can truly be proud of and contribute to the future workforce landscape. If you are looking for a fast-paced, stimulating and customer-focused role, then we want to hear from you! Please summarise your suitability for the position in a cover letter and forward it, along with your CV, to Maureen Tanamas.